Human Resources Manager

Radisson Hotel Group; Gqeberha; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Join a leading international hotel group as an HR Manager where you will drive employee relations and recruitment strategies. You will ensure compliance with HR policies, enhance employee satisfaction, and cultivate a positive work environment while taking on responsibilities in coaching and performance evaluations. This role offers growth opportunities within a diverse team focused on creating memorable experiences in hospitality.

Benefits

Hotel discounts

Growth and development opportunities

Inclusive and supportive team environment

Qualifications

• Previous hotel experience beneficial.
• Formal Human Resources qualification advantageous.

Responsibilities

• Directs and coordinates all employee and labor relations activities.
• Develops and implements recruiting and screening systems.
• Handles job applications professionally and manages employee grievances.

Skills

Employee Relations

Coaching

Leadership

Education

Formal Human Resources qualification

Job description

Job Description

• Directs and co-ordinates all employee and labour relations activities within the hotel, ensuring compliance with the law and controlling costs.
• Analyzes hotel manpower requirements and makes recommendations on selection and development activities to meet staffing needs.
• Develops and implements recruiting and screening systems to attract qualified candidates for vacancies.
• Handles job applications professionally, forwarding them to applicants and Department Heads in a timely manner.
• Assists Department Heads in recruiting activities.
• Manages responses to union issues, grievances, and employee complaints.
• Ensures disciplinary actions are justified, documented, and fairly applied.
• Collaborates with Department Heads and the General Manager to identify and develop employees for future roles.
• Conducts counseling sessions to maximize employee potential and prepare for promotions.
• Provides ongoing coaching to employees, Department Heads, and Supervisors.
• Handles transfer requests and coordinates with HR and regional offices as needed.
• Negotiates and interprets union contracts.
• Ensures compliance with HR policies, procedures, and labor laws.
• Maintains accurate employee records and manages benefits administration.
• Stays updated on HR developments and best practices.
• Leverages leadership and motivation techniques to enhance employee satisfaction and productivity.
• Analyzes survey data (Radisson Listens) to improve employee satisfaction and implements action plans.
• Creates a positive work environment and communicates performance standards.
• Conducts regular employee performance evaluations.
• Implements consistent disciplinary procedures with fairness and respect.
• Ensures accurate reporting for month-end processes.
• Uses training strategies to improve customer service and supervisory skills.
• Develops and executes strategies to meet customer service goals.
• Oversees onboarding and training programs, including Radisson's core initiatives, and recommends participation in external training.
• Utilizes motivational techniques to develop service skills and standards.
• Ensures regular training sessions are conducted to maintain high service standards.

Qualifications

• Previous hotel experience is beneficial.
• Formal Human Resources qualification is advantageous.

Additional Information

Why Join Radisson Hotel Group?

• Experience the magic of hospitality by creating memorable moments daily.
• Build a rewarding career with growth and development opportunities.
• Join an inclusive, diverse, and supportive team environment.
• Lead with your ambition and make a meaningful impact.
• Enjoy global and local perks, including hotel discounts and tailored benefits.

We welcome applicants from all backgrounds and abilities. Please inform us if you require any adjustments during the application process.