Human Resources Business Partner (USA Hours)

EXL; Wes-Kaap; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player seeks a dynamic Human Resources Business Partner to enhance the employee experience and drive strategic HR initiatives. This role involves supporting the full employee lifecycle, fostering a diverse and inclusive culture, and collaborating with leadership to implement effective HR programs. The ideal candidate will have a strong background in HR, with a focus on talent development and performance management. If you're passionate about creating an exceptional workplace and have the skills to influence and lead, this opportunity is perfect for you.

Qualifications

• 5+ years of HR experience, ideally in the BPO industry.
• 3+ years as an HR business partner with strong leadership skills.

Responsibilities

• Collaborate with leaders to implement innovative HR initiatives.
• Support employee relations and handle disputes or performance issues.

Skills

Leadership Skills

Influencing Skills

Stakeholder Relationship Building

Knowledge of SA Legislation

Labor Law Understanding

Reports Analysis

Attention to Detail

Agility in Fast-Moving Environment

Education

Matric

Bachelor's Degree or HR Certification

Job description

Role Overview:

The Human Resources Business Partner (HRBP) should contribute both at hands-on and strategic levels to create an exceptional experience for all employees and leaders. The focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for South Africa. Responsible for supporting the full employee life cycle, including talent development, performance management, leadership development, employee engagement & retention. Effective connects with leadership ensuring relevant talent related, data supported, updates.

Responsibilities:

• Collaborate with business leaders to deliver on our people strategy and ensure the implementation of innovative HR initiatives, as well as the rollout of new employee programs.
• Coach managers to improve their understanding and adoption of the talent frameworks and related tools.
• Support and drive a high-performance, diverse, and inclusive culture.
• Serve as a trusted advisor, providing business leaders with professional, accurate, and timely support.
• Collaborate as needed with Payroll, HR Shared Services, Legal, and other internal teams to uphold high standards of professional and ethical conduct throughout the company.
• Support employee relations matters by collaborating with managers and ER to handle employee disputes, performance improvement plans, disciplinary actions, and terminations.
• Facilitate effective communication on all HR matters.
• Represent EXL with professionalism and integrity, both internally and externally.

Required Skills/Experience:

• Effective leadership and influencing skills.
• Ability to operate effectively, demonstrate agility in a fast-moving environment, and build strong relationships with key stakeholders.
• Understanding and knowledge of SA legislation to ensure business compliance.
• Understanding of local Labor law.
• Extensive experience in reports analysis, attrition and retention management, and engagement.
• Strong attention to detail.
• Flexible on working hours. Must be willing to work USA shifts.

Education Requirements:

• Matric.
• Bachelor's degree or HR related certification.

Work Experience Requirements:

• Minimum of 5 years of HR experience, ideally in BPO industry (but not essential).
• 3+ years' experience as a HR business partner.
• Insurance industry knowledge/experience.