Human Resources Business Partner (US Hours)

EXL; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading employer in South Africa is seeking an experienced HR Business Partner to drive people strategy and employee engagement initiatives. The role requires strong leadership and communication skills, alongside deep knowledge of South African labor law. Candidates should have at least 5 years of HR experience, including 3 years as an HRBP, and a relevant degree. This position plays a critical role in fostering a high-performance culture across the organization.

Qualifications

• Minimum 5 years of HR experience, preferably in the BPO industry.
• At least 3 years as an HR Business Partner.
• Experience managing HR processes in shift-based environments.

Responsibilities

• Collaborate with leaders to deliver on people strategy.
• Drive rollout of new employee programs.
• Coach managers on talent frameworks and effective people management.
• Support the full employee life cycle.
• Act as a trusted advisor to business leaders.
• Manage employee relations and disputes.
• Facilitate effective communication on HR matters.

Skills

Strong leadership and influencing skills

Effective problem solving

Strong verbal and written communication skills

Passion for continuous learning

Understanding of South African labor law

HR reporting and analysis skills

Education

Bachelor’s degree or HR-related certification

Job description

Overview

We are looking for a dynamic HR Business Partner (HRBP) who can contribute both at hands-on and strategic levels to create an exceptional employee experience at EXL. The role will focus on executing the people strategy, ensuring alignment with business objectives, and building an inclusive, high-performance culture.

Responsibilities

• Collaborate with business leaders to deliver on the people strategy and implement innovative HR initiatives.
• Drive the rollout of new employee programs and engagement activities.
• Coach managers on talent frameworks, tools, and effective people management.
• Support the full employee life cycle: talent development, performance management, leadership development, employee engagement, and retention.
• Act as a trusted advisor to business leaders, providing accurate and timely HR support.
• Partner with Payroll, HR Shared Services, Legal, and other teams to ensure compliance and ethical conduct.
• Manage employee relations: disputes, performance improvement plans, disciplinary actions, and terminations.
• Facilitate effective communication on HR matters across the business.
• Represent EXL with professionalism and integrity, internally and externally.

Core Competencies

• Strong leadership and influencing skills with agility in a fast-paced environment.
• Ability to build strong stakeholder relationships and solve problems effectively.
• Strong verbal and written communication skills.
• Passion for continuous learning and driving improvement.
• Deep understanding of South African labor law and compliance requirements.
• Strong analytical ability for HR reporting, attrition/retention analysis, and engagement metrics.
• Flexibility to support graveyard shift operations.

Qualifications & Experience

• Minimum 5 years of HR experience (BPO industry experience preferred but not essential).
• At least 3 years as an HR Business Partner.
• Bachelor’s degree or HR-related certification (Matric required).
• Experience managing HR processes in shift-based environments.