Human Resource Manager

CXAi Inc.; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading tech-driven service provider in customer experience is seeking an HR Manager in Durban to lead recruitment, employee relations, and HR compliance. The role requires a minimum of 3 years of HR experience with strong communication skills in both local languages. You will manage payroll and foster a positive work environment, contributing to building HR infrastructure for a new regional operation.

Qualifications

• 3+ years of experience in HR, including recruitment, onboarding, and employee relations.
• In-depth knowledge of HR policies and local labor regulations.
• Experience with performance management and training programs.

Responsibilities

• Manage full-cycle recruitment, from job posting to onboarding.
• Ensure compliance with local labor laws, HR policies, and company standards.
• Handle employee relations matters and act as a trusted advisor.

Skills

Interpersonal skills

Communication skills

Recruitment

Employee relations

Education

Bachelor’s degree in Human Resources or Business Administration

Job description

CXAi Inc. transforms customer experiences by combining cutting-edge technology with a human touch. From startups to large enterprises across multiple industries, we deliver tailored solutions that elevate customer interactions, streamline operations, and drive measurable success. With a global reach across 11 countries, multilingual fluency in over 87 languages, and a team of more than 2,200 skilled professionals, CXAi bridges the gap between technology and empathy to create exceptional outcomes. Our services include live agent support, digital solutions, consulting, and shared services, all designed to create ROI-driven strategies that align technology investments with business goals.

As the HR Manager, you will lead the full spectrum of human resources functions, with a strong emphasis on recruitment and talent acquisition, employee relations, and HR compliance. You will also be responsible for overseeing and processing payroll, supporting performance management, and developing training initiatives. Acting as a bridge between employees and leadership, you will play a key role in fostering a positive, compliant, and high-performing work environment.

The ability to effectively communicate, both verbally and in writing, in both languages is critical to supporting a diverse workforce, managing cross-border communications, and facilitating a smooth recruitment process for French-speaking candidates.

Key Responsibilities

• Manage full-cycle recruitment, from job posting to onboarding
• Ensure compliance with local labor laws, HR policies, and company standards
• Handle employee relations matters and act as a trusted advisor to staff and management
• Administer and process payroll accurately and on time
• Support performance management, training, and employee development initiatives
• Contribute to building HR infrastructure and best practices for a new regional operation
• Liaise between departments and act as a key HR contact for employees

Qualifications

• 3+ years of experience in HR, including recruitment, onboarding, employee relations, and payroll
• In-depth knowledge of HR policies, practices, and local labor regulations
• Experience with performance management and training programs
• Strong interpersonal and communication skills
• Ability to work in a hybrid environment
• Bachelor’s degree in Human Resources, Business Administration, or related field