HTML Senior (Nightshift )

Lead Capital Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Cape Town is seeking an experienced HTML Senior to lead a team during the night shift. The role involves monitoring performance, conducting training, and ensuring the team's success in achieving key results. Ideal candidates will have strong interpersonal and organizational skills, along with prior experience in sales and the industry.

Qualifications

• 1+ years of sales experience advantageous.
• 1+ years in the industry advantageous.
• Ability to work independently and take initiative.

Responsibilities

• Mentor agents based on QA feedback.
• Conduct daily pre-shift meetings and collect KPI data.
• Ensure agents are trained on qualifying criteria and eligibility factors.

Skills

Communication

Organizational skills

Analytical skills

Computer literacy

Tools

Microsoft Office

Job description

HTML Senior (Nightshift)

As an HTML Senior, you will be responsible for providing guidance, instruction, direction, and leadership to a team within the HTML department to achieve key results. The senior monitors the team's achievements and reports results to the department manager.

• Escalate and report issues to the department manager
• Conduct daily pre-shift meetings
• Collect and check KPI data
• Review the distribution of leads from the previous night according to time zones
• Ensure the number of documents collected matches or exceeds the leads created the previous night
• Monitor absenteeism, transportation, and workflow percentages
• Review the effectiveness of the shift and evaluate agents' performance
• Minimize incoming tickets from collected documents
• Monitor agents on quantity and quality standards
• Assist agents during the night shift
• Notify agents of new monthly goals on the 26th of each month based on past performance and company needs
• Verify that agents are asking proper qualifying questions and marking leads correctly; flag risky cases
• Ensure agents are trained on qualifying criteria and eligibility factors
• Train agents on NOC codes according to Canadian government standards
• Schedule weekly feedback sessions with each agent and develop personalized training plans
• Mentor agents based on QA feedback

Knowledge:

• Excellent communication and interpersonal skills
• Ability to work independently and take initiative
• Strong organizational skills
• 1+ years of sales experience advantageous
• 1+ years in the industry advantageous
• Knowledge of industry standards
• Confident and charismatic demeanor
• Motivated and self-driven
• Ability to handle a competitive and stressful environment

Skills:

• Computer literacy
• Proficiency in Microsoft Office
• Strong analytical skills with attention to detail