HR & Training Manager

Exceed HR and Recruitment; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading HR consultancy in Cape Town is looking for an experienced HR & Training Manager. You will manage HR administration, ensure compliance with labour laws, facilitate training programs, and support performance management. The ideal candidate has a Bachelor’s Degree in Human Resource Management, relevant certifications, and at least 5 years of HR experience, particularly in the Retail or Restaurant Industry.

Qualifications

• 5+ years’ HR experience preferably in the Retail or Restaurant Industry.
• 3–5 years in a supervisory or managerial capacity.
• Proficiency in HRIS platforms and advanced Excel.
• Knowledge of South African labour laws and compliance.

Responsibilities

• Maintain accurate HR records and compliance with POPIA.
• Manage HRIS for data accuracy and user access control.
• Screen candidates and ensure compliance with sector regulations.
• Facilitate training programs and maintain training records.
• Administer performance appraisal processes.

Skills

HR Administration

Compliance Management

Training Coordination

Performance Management

Knowledge of Labour Laws

Education

Bachelor’s Degree in Human Resource Management

Relevant HR Certifications

Tools

Sage

SAP

Oracle

MS Office

Job description

HR & Training Manager – Claremont, Cape Town.

Duties and Responsibilities:

• HR Administrator & Compliance
  • Maintain accurate and up-to-date personnel records, ensuring full compliance with POPIA and internal data governance policies.
  • Administer employee lifecycle documentation, including offers, contracts, onboarding, confirmations, promotions, transfers, and terminations.
  • Oversee the digital and physical filing system of HR documentation for audit readiness.
  • Facilitate internal HR compliance checks and prepare documentation for external audits (e.g., COIDA and UIF inspections).
  • Submitting Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to relevant SETAs (e.g., W&RSETA for retail or CATHSSETA for hospitality).
• HRIS & Systems Administration
  • Manage and maintain the HR Information System (HRIS) (e.g., Sage and Oracle), ensuring data accuracy, user access control, and integration with payroll and training modules.
  • Develop and maintain HR dashboards and reports (e.g., headcount, absenteeism, terminations, training hours).
• Recruitment & Onboarding
  • Screening for cultural fit and basic competencies, often using digital platforms or bulk recruitment drives.
  • Ensuring compliance with Sectoral Determination 9 (Retail and Wholesale Sector) and Sectoral Determination 14 (Hospitality Sector) where applicable.
  • Recruitment of Head Office Employees.
  • Must be able to draft employment contracts.
  • Onboarding and induction programmes focusing on customer service, hygiene, brand standards, and basic labour law.
• Industrial and Employee Relations
  • Administering disciplinary hearings, warnings, and poor performance processes in high-turnover environments.
  • Support the HR function in drafting notices, warnings, and scheduling of formal hearings.
  • Assist in maintaining a grievance and disciplinary case log for compliance and reporting purposes.
  • Managing absenteeism, lateness, and behavioural challenges in line with Labour Relations Act (LRA) and internal policies at a Head Office level
  • Ensure procedural compliance across grievances, disciplinary processes, incapacity hearings, and poor performance interventions.
  • Responding to CCMA referrals when necessary.
  • Informing franchisees and the franchise department of related CCMA cases that are shared by the department of labour
  • Training line managers on labour practices and documentation to reduce risk.
• Training & Skills Development Administration
  • Implementing standardised, job-specific training modules (e.g., food safety, point-of-sale systems, customer interaction).
  • Coordinate the end-to-end administration of training programmes (internal and external), including bookings, relevant work books, videos, logistics, attendance registers, and evaluation feedback. This includes refresher training to ensure compliance and service consistency.
  • Ownership of the internal K Konnect / server training manuals or other chosen platform to ensure it is up to date with relevant training and other HR, motivation, recent company news
    or other brand related information
  • Maintenance and updating off all training modules and keeping detailed training registers.
  • Including but not limited to training models per department with tests, workbooks, videos, induction program, tracking of progress per store.
  • Issuing of training certificates.
  • Maintain the workplace skills plan (WSP) and annual training report (ATR) in collaboration with external consultants.
  • Administer and track mandatory training (e.g. health & safety, compliance, leadership).
• Performance & Talent Management Support
  • Facilitate the administrative processes of the annual performance appraisal cycle.
  • Ensure timeously communication of any group incentive winners in appropriate and correct manner
  • Long term service award management
  • Support line managers in capturing and documenting performance evaluations.
  • Assist in identifying skills gaps from appraisal outcomes and translate them into training needs analysis.
• Centralised Support & Governance
  • Providing guidance and support to regional teams.
  • Standardising HR practices across the organisation.
  • Auditing and quality control of HR processes.
• Policies & Procedures
  • Maintain a comprehensive suite of policies that ensure legal compliance, mitigate operational risk, and support workforce alignment with strategic objectives. These policies should be reviewed on a yearly basis and signed off to ensure alignment with current labour legislation, industry best practices, and strategic business goals. Proper dissemination, training, and acknowledgement by all employees are critical to driving policy effectiveness and organisational compliance.
• Reporting & Metrics
  • Prepare and submit HR and training-related reports for executive management, board
    meetings, and audit committees.
  • Maintain training cost reports and analyse ROI on learning initiatives.
  • Ensure accurate reporting to SARS, Department of Labour, and relevant statutory bodies.

Minimum Requirements:

• Bachelor’s Degree in Human Resource Management, Industrial Psychology and/or Training & Development.
• Relevant HR certifications (e.g., SABPP, IPM, or SETA-accredited training certification) are advantageous.
• 5+ years’ HR Senior Generalist / Manager experience with a strong administrative focus preferably in the Retail or Restaurant Industry.
• 3–5 years’ experience in a supervisory or managerial capacity, with exposure to training administration.
• Proven knowledge of South African labour laws, Skills Development Act, and SETA reporting
• Proficient in HRIS platforms (e.g., Sage, SAP, Oracle).
• Advanced Excel and MS Office proficiency.
• Familiarity with LMS (Learning Management Systems) or e-learning platforms.