HR Shared Services Advisor - S2

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service, and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, and hauling, tunnelling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

The HR Shared Services Advisor is a pivotal role responsible for delivering comprehensive HR services, including addressing employee inquiries, resolving issues, managing administrative tasks related to leave management and payroll input, and collaborating with HR operations post-talent acquisition. This position plays a key role in ensuring accurate and efficient HR operations, maintaining compliance with policies, and providing exceptional customer service to employees throughout the entire employee lifecycle.

Main Responsibilities:

1. Respond promptly and professionally to employee inquiries related to HR policies, benefits, payroll, leave management, and the hiring process.
2. Investigate and resolve HR-related issues such as payroll discrepancies, benefits inquiries, and leave-related concerns.
3. Collaborate with the HR community to address complex issues and escalate where required.
4. Administer and process employee leave requests in compliance with company policies and legal regulations.
5. Audit leave balances in Workday and escalate any discrepancies accordingly.
6. Collaborate with the payroll team to input and verify data related to employee compensation, deductions, and timekeeping.
7. Provide support and training on HR systems where required.
8. Maintain accurate and up-to-date employee records in the HR systems, including leave balances, payroll information, personal files, and other relevant details.
9. Collaborate with HR operations to seamlessly transition employees from talent acquisition to HR services.
10. Assist in onboarding activities, ensuring a smooth integration of new hires into HR processes.

Profile required:

1. 2-3 years of experience working in HR administrative/coordinator role providing services to Line Managers.
2. Previous experience in a customer service or HR support role, with exposure to leave management and payroll.
3. Strong understanding of leave policies, payroll processes, hiring procedures, and HR regulations.
4. Outstanding knowledge of MS Office; HRIS systems (e.g., Workday) will be a plus and payroll software.
5. Exceptional communication and interpersonal skills.
6. Ability to handle sensitive and confidential information with discretion.
7. Relevant NQF6 qualification.

Preference will be given to qualified candidates living with a disability, in line with our commitment to employment equity and diversity. Persons with disabilities are encouraged to apply.

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

Applications close: 21 April 2025.

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company. In-line with our Employment Equity (EE) Plan, Historically Disadvantaged South African (HDSA) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.