HR Partner, AWS Builder Experience Team, BeXT

Amazon Inc.; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Amazon BeXT HR Partner role to support AWS Builders with empathetic HR leadership across talent, performance, compensation and employee relations. You will influence leaders, foster inclusion, and partner with stakeholders in a fast-moving environment based in Cape Town.

Developed leadership, advisory skills, and data-driven approaches while maintaining confidentiality and upholding Amazon policies. This is a dynamic, matrixed role requiring collaboration across teams.

Qualifications

• 5+ years of human resources experience in a corporate environment.
• Bachelor’s degree in Human Resources or related field.
• Experience advising executive leadership and handling complex performance issues.
• Ability to maintain strict confidentiality and exercise discretion.

Responsibilities

• Consult, coach, and develop leadership with empathy on talent, performance, and rewards processes.
• Foster inclusion and advocate for Builders’ needs across end-to-end experiences.
• Escalate and resolve Builder concerns with high judgement and discretion.
• Collaborate with leaders and HR teams to deploy HR strategies across regions.
• Conduct workplace investigations in collaboration with Builder Relations.

Skills

HR leadership

Empathy

Influencing stakeholders

Communication

Problem solving

Education

Bachelor's degree in Human Resources

Tools

AI tools

HR policies

Job description

Description

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our Sr. HR Partners care deeply about the employee experience and support Builders and managers to focus on people through engagement, technology, and innovation.

The HR Partner role in our Builder Experience Team (BeXT) focuses on the Builder experience.

You can expect to do the following in your day to day:

• Influence change and foster an environment of inclusion for our Builders
• Problem solving and influencing in diverse populations
• Working in a fast-paced and complex changing environment driven by continuous innovation
• Application of HR fundamentals
• Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the Builder experience.

Key job responsibilities

BeXT delivers personalized people support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. You will also represent the company in CCMA cases, attending conciliation and arbitration hearings, preparing case documentation, and working closely with internal teams to ensure effective resolution. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to pivot through various scenarios utilizing HR expertise, consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and consult across many teams, levels, and regions.

A day in the life

As a BeXT HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:

• Consult, coach, and develop leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
• Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
• Conduct difficult workplace investigations in collaboration with Builder Relations.

Basic Qualifications

• 5+ years of human resources experience
• Bachelor’s degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field

Preferred Qualifications

• Experience working in a matrixed organization
• Experience in advising and influencing executive leadership
• Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases Employee Relations/Investigations experience
• Excellent written and verbal communication skills; effective communication with the ability to build relationships and influence across a wide set of process partners and business stakeholders
• Possess conviction and tenacity, and excellent written and verbal communication skills
• Thrives in a high-pressure, high-volume, ambiguous environment and able to manage multiple simultaneous priorities
• Intellectual curiosity; brings insight to team and business
• Ability to demonstrate high-judgement, empathy, autonomy, and flexibility
• Ability to maintain strict confidentiality regarding employee issues in Human Resources
• Experience coaching, mentoring, and influencing other HR professionals through informal leadership
• Demonstrated ability to adopt and apply AI tools to solve ambiguous problems, improve efficiency, and scale impact
• Use of AI and new technology with sound judgement to solve problems, scale impact, and continuously improve how we support Builder

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.