HR Officer

TELUS Digital; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated HR Officer to enhance their HR initiatives and support a diverse workforce. This role involves developing effective onboarding plans, guiding management on HR policies, and ensuring compliance with labour laws. The ideal candidate will be passionate about providing excellent support to employees and managers while maintaining high ethical standards. Join a dynamic team where your contributions will foster a positive workplace culture and drive operational excellence. If you thrive in a fast-paced environment and possess strong organizational skills, this opportunity is perfect for you.

Qualifications

• At least 6 months in current HR role with proven experience.
• Knowledge of HR functions and understanding of labour laws.
• Strong communication and interpersonal skills required.

Responsibilities

• Support HR initiatives and systems, including recruitment and onboarding.
• Assist in performance management and maintain employee records.
• Guide management on disciplinary and grievance issues.

Skills

HR policies and procedures

Recruitment

Onboarding plans

Performance management

Labour laws

Problem-solving

Communication skills

Organizational skills

Education

BSc/BA in business administration

HR credentials (e.g., PHR)

Tools

MS Office

HRMS

Job description

Responsibilities

• Support the development and implementation of HR initiatives and systems
• Provide counselling on HR policies and procedures
• Be actively involved in recruitment by preparing job descriptions
• Create and implement effective onboarding plans
• Assist in the performance management processes
• Support and guide management on disciplinary and grievance issues
• Maintain employee records (attendance, EEO data, etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

Preparing and Submitting EE Reports: Requirements and Skills

• At least 6 months in your current role
• Ability to work shifts to support 24/7 operations
• Proven experience as HR officer, administrator, or related HR position
• BPO experience is a plus
• Experience in contact centers or supporting up to 250 employees
• Knowledge of HR functions (pay & benefits, recruitment, training & development, etc.)
• Understanding of labour laws and disciplinary procedures
• Experience in handling CCMA cases
• Proficiency in MS Office; knowledge of HRMS is a plus
• Excellent organizational and time-management skills
• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• High ethical standards and reliability
• BSc/BA in business administration, social studies, or relevant field; additional training is a plus
• HR credentials (e.g., PHR) are preferred

Additional Job Description

If you are passionate about HR and highly efficient, we encourage you to apply. We seek a committed, approachable individual with strong character and skills. Your goal will be to provide excellent support and assistance to employees and managers across all business functions.

EEO Statement

At TELUS Digital, we foster a diverse and inclusive workplace. Employment decisions are based on qualifications, merits, and performance, without regard to characteristics related to diversity. We are proud to be an equal opportunity employer.