HR Manager | The Silo Hotel

The Silo Hotel is seeking a dynamic and experienced HR Manager to oversee all people-related policies, practices, and procedures, ensuring they are efficiently, accurately, and consistently implemented. As a key member of the Management Team, this role is instrumental in fostering a high-performance culture while ensuring legal compliance and employee well-being.

The HR Manager will support the hotel’s leadership in delivering a people strategy that aligns with The Royal Portfolio’s Vision, Purpose, and Values: “To give our guests a complete experience and a perfect stay.”

This is a unique opportunity to contribute to the success of a world-class, luxury hospitality brand by nurturing a positive and engaged workforce.

MAIN DUTIES AND RESPONSIBILITIES

1. Strategic HR Leadership & Compliance
2. Employee Relations & Culture Development
3. Ensure all employees embrace and reflect the company’s Purpose, Values, and Vision.
4. Contribute as part of the hotel's executive committee to delivering a 5-star luxury hospitality experience aligned with company values.
5. Lead and implement HR strategies, policies, and processes in line with The Royal Portfolio’s group-wide HR vision.
6. Ensure legal compliance with all labor laws and employment regulations.
7. Support Heads of Departments in managing their teams effectively, providing guidance on employee relations and performance management.
8. Contribute to group-wide HR strategy and continuous improvement initiatives.
9. Oversee recruitment, selection, and onboarding to ensure top-tier talent acquisition.
10. Ensure accurate job profiles and organizational reporting structures are maintained.
11. Drive diversity and inclusion initiatives within the workforce.
12. Identify teams or departments requiring additional support, coaching, or engagement to improve relationships, morale, and productivity.
13. Work closely with The Royal Portfolio’s IR Generalist to manage disciplinary processes, grievances, and performance management fairly and consistently.
14. Encourage and oversee learning & development programs, track and maintain training records to support employee growth and compliance.
15. HR Operations & Payroll Administration
16. Oversee payroll administration, ensuring accuracy and efficiency in processing salaries, benefits, commissions, gratuities, and statutory deductions.
17. Ensure HR documentation, procedures, and audits are up to date and accessible.
18. Implement and promote wellness initiatives, team-building activities, and social events to enhance employee engagement.
19. Monitor and improve employee satisfaction, retention, and well-being.
20. Be actively involved in innovation throughout the property.

Key Performance Indicators (KPIs)

Talent Acquisition & Retention

1. Voluntary Termination Rate
2. Hiring Process Satisfaction Rate
3. Time to Hire
4. Diversity Metrics
5. Turnover Rate for High Performers

Employee Experience & Engagement

1. Net Promoter Score (Indeed)
2. Exit Interview Feedback
3. Learning & Development Score

Performance Management

1. Job Criteria Match for New Hires
2. Internal Promotion Rate
3. Payroll Accuracy
4. Productivity Metrics
5. Salary Competitiveness
6. Employee Benefits Satisfaction
7. HR Initiatives

Strategic HR Impact

1. Alignment with Property goals with Group goals
2. Compliance with Labour Regulations
3. Compliance with hiring foreign staff and regulations

Technical & Functional Competencies

1. Minimum 5 years’ experience in an HR Management role, preferably within the hospitality industry.
2. Degree in HR, Industrial / Organizational Psychology, or a related field (Hospitality, Psychology, Education or Law background advantageous).
3. Strong knowledge of South African labor laws (BCEA & LRA) and disciplinary procedures.
4. Experience with HR systems (e.g., Sage, Connect Teams, Ditto) and Microsoft 365 tools.
5. Analytical mindset with data-driven decision-making skills.
6. Strong problem-solving, change management, and conflict resolution abilities.

Leadership & Personal Attributes

1. Business partner mindset with a strategic and solutions-oriented focus
2. Strong coaching and mentoring skills to develop teams.
3. Ability to inspire and foster a positive, high-energy work environment.
4. Strong collaboration and relationship-building skills.
5. Ability to navigate complexity, make sound decisions, and lead with integrity.
6. Excellent communication and interpersonal skills.
7. Highly organized, proactive, and adaptable.

Additional Requirements

1. Must be Cape Town based and work on property daily, with an easy commute to the V&A Waterfront.
2. South African citizenship is advantageous; a valid work permit is required for non-citizens.
3. Pre-employment polygraph testing is a condition of employment.
4. Cultural fit within The Royal Portfolio is essential.

Why Join The Silo Hotel?

At The Silo Hotel, we believe in enriching lives through luxury travel - not just for our guests, but for our employees as well. As HR Manager, you will be at the heart of our organization, shaping an engaged, high-performing, and values-driven team.

If you are an experienced HR leader with a passion for people and hospitality, we invite you to apply and become part of our world-class team.