HR Manager - Contact Centre

The Recruiters; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking an HR Manager with over 10 years of experience, including 5 in a contact centre environment. The successful candidate will drive employee engagement and optimize HR operations within a dynamic, customer-focused setting. This HR Manager role offers opportunities for professional growth, a competitive salary, and performance incentives, all while fostering a people-first culture.

Benefits

Collaborative and energetic culture

Opportunities for HR innovation

Competitive salary and performance-based incentives

Ongoing professional development

Qualifications

• Minimum 10 years HR experience, with at least 5 years managing a contact centre.
• Strong understanding of HR practices, employment law, and compliance.
• Experience managing a high-paced workforce.

Responsibilities

• Drive employee engagement and optimise HR operations.
• Build a people-first culture where talent thrives.
• Lead HR innovation and make a real impact.

Skills

Employee relations

Conflict resolution

Interpersonal skills

Leadership skills

Communication skills

Education

Relevant degree

Job description

Our HR Recruitment Division is currently recruiting for a Human Resources Manager with contact centre experience

Shape the Culture. Drive Performance. Be the Heart of the Team.

Our client is looking for a dynamic, hands‑on HR Manager to join their fast‑paced, customer‑centric 300‑seat contact centre. As a key member of the leadership team, you will play a vital role in driving employee engagement, optimising HR operations, and building a people‑first culture where talent thrives and performance excels.

Requirements

• Relevant degree.
• Minimum 10 years HR experience, with at least 5 years managing a contact centre.
• Exposure to international companies required.
• Strong understanding of HR practices, employment law, and compliance.
• Proven track record in employee relations, conflict resolution, and policy implementation.
• Experience managing or advising on high‑paced workforce dynamics (shifts, rostering, absenteeism, etc.).
• People‑first mindset with the ability to balance empathy and performance.
• Excellent interpersonal, leadership, and communication skills.

What our client Offers

• A collaborative and energetic culture where your voice is valued.
• Opportunities to lead HR innovation and make a real impact.
• Competitive salary and performance‑based incentives.
• Ongoing professional development and career progression.
• Supportive leadership and an engaged team.

Ready to take the next step in your HR career?

Join us in shaping a high performing, engaged, and empowered contact centre workforce.