HR Generalist

Advius (Pty) Ltd; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading debt collection company is seeking a Human Resource Generalist to manage the full HR function for their call centre. Responsibilities include full-cycle recruitment, employee engagement, and IR processes. Ideal candidates will have at least 3 years of HR experience in a similar environment, strong knowledge of South African Labour Laws, and excellent interpersonal skills.

Qualifications

• Minimum 3 years’ experience as an HR Generalist in a call centre or debt collection company.
• Strong knowledge of South African Labour Laws.

Responsibilities

• Manage full HR function for a 120-seater call centre.
• Handle full-cycle recruitment and training & development initiatives.
• Drive employee engagement and manage retention strategies.

Skills

Cultural Sensitivity

Emotional Intelligence

HRIS & Payroll Systems

Digital Literacy

Project Management

Negotiation Skills

Conflict Resolution

Stakeholder Engagement

Report Writing

Presentation Skills

HR Strategy Alignment

Policy Development

Risk Management

Data Analysis

Change Management

Labour Law Proficiency

Collective Bargaining

Dispute Resolution

Grievance Handling

Disciplinary Procedures

Education

Qualification in Human Resource Management or Industrial Relations Management

Tools

Sage

SAP

Workday

Job description

Job Description

Are you a dynamic and experienced HR Professional ready to take the lead in a fast-paced environment? Our client, a leading debt collection company in the financial services sector, is looking for a Human Resource Generalist to manage the full HR function for their 120-seater call centre.

Key Responsibilities :

• Full-cycle Recruitment
• Training & Development initiatives
• Driving Employee Engagement
• Talent Management strategies
• Retention Management planning
• Handling IR, ER, and Disciplinary processes
• Managing VIP Payroll
• Overseeing all HR Administration

Requirements

• A relevant qualification in Human Resource Management, Industrial Relations Management or similar
• Minimum 3 years’ experience as an HR Generalist in a call centre, debt collection company, or financial services environment
• Strong knowledge of South African Labour Laws

Additional Skills and Competencies

• Cultural Sensitivity – Navigating South Africa’s diverse workforce with empathy
• Emotional Intelligence – Managing emotions and understanding others’ perspectives in high-stakes situations
• HRIS & Payroll Systems – Familiarity with systems like Sage, SAP, or Workday
• Digital Literacy – Comfort with remote hearings, digital documentation, and virtual collaboration tools
• Project Management – Leading IR initiatives and compliance audits
• Negotiation Skills – Balancing assertiveness and diplomacy in union talks
• Conflict Resolution – De-escalating tensions and fostering constructive dialogue
• Stakeholder Engagement – Building trust with employees, unions, and management
• Report Writing – Clear, concise documentation of IR cases and outcomes
• Presentation Skills – Communicating IR strategies and outcomes to leadership
• HR Strategy Alignment – Aligning IR practices with broader HR and business goals
• Policy Development – Drafting and implementing workplace policies and codes of conduct
• Risk Management – Identifying and mitigating IR-related risks
• Data Analysis – Using HR metrics to inform IR decisions (e.g., absenteeism trends, turnover)
• Change Management – Supporting organisational change while maintaining labour peace
• Labour Law Proficiency – Deep understanding of South African labour legislation (e.g., LRA, BCEA, EEA, OHSA)
• Collective Bargaining – Experience negotiating with unions and employer bodies
• Dispute Resolution – Skills in mediation, arbitration, and CCMA processes
• Grievance Handling – Managing employee complaints effectively and fairly
• Disciplinary Procedures – Conducting hearings and ensuring procedural fairness