HR Administrator / Officer

Boomerang BPO; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO based in Wynberg, Cape Town is seeking an experienced HR Administrator / Officer to manage the day-to-day HR tasks, ensuring compliance and smooth operations. The role involves record management, recruitment support, and employee engagement in a dynamic contact center environment, offering a competitive salary package based on experience.

Benefits

Opportunity to work in a dynamic environment

Supportive leadership and career development

Exposure to global clients

Competitive compensation aligned with experience

Qualifications

• 2+ years experience in employee-centric environment, ideally BPO.
• Excellent proficiency in English (reading, writing, speaking).
• Criminal clear record required.

Responsibilities

• Maintain accurate employee records and oversee HRIS systems.
• Assist with recruitment processes including interviews and onboarding.
• Resolve employee relations issues and engage in HR-related inquiries.

Skills

Organizational skills

Communication

Relationship-building

Education

Grade 12 or equivalent

Tertiary qualification in Human Resources Management

Tools

Zoho People

Microsoft Office

Job description

Job Description

We are a leading BPO based in Wynberg, Cape Town seeking an experienced HR Administrator / Officer to join our team. Competitive marked salary depending on experience

As an HR Administrator / Officer you will contribute to our ongoing HR Functional Area success managing the day-to-day administrative tasks of the HR department, ensuring smooth operations, accurate record-keeping, and compliance with HR policies and legal requirements.

Key Responsibilities (not limited to)

Record Management / Systems & Processes

• Maintain accurate and up-to-date employee records, including personnel data, contracts, and performance evaluations.
• Update HR databases and ensure compliance with data privacy and security regulations.
• Oversee HRIS systems (Zoho-Recruit, Zoho People), ensuring accurate record-keeping and compliance with company policies.
  
  

Reporting

• Generate reports on headcount, attrition, absenteeism, asset retrieval upon exit, policy adherence, and record accuracy.
  
  

Recruitment Support

• Assist with interviews, onboarding, induction, and application verification, ensuring policy compliance.
  
  

Employee Engagement

• Serve as a point of contact for HR-related inquiries and resolve employee relations issues.
• Support payroll queries and employee engagement initiatives.
  
  

Performance & Productivity

• Maintain high standards of performance and quality, ensuring accurate execution of all tasks.
• Keep management informed of any issues affecting productivity.
  
  

Compliance

• Ensure HR practices align with legal requirements and company standards.
• Stay current on employment laws and regulations.
  
  

Requirements

Grade 12 or equivalent qualification.

Tertiary qualification in Human

Resources Management or related field (Advantageous)

2+ Years - Experience with working in an

Employee-centric environment ideally in BPO / Contact Centre

Proficiency in Microsoft Office, HRIS

Systems/ Zoho People/Recruit system experience (advantageous)

Excellent communicative and relationship-building skills

Excellent proficiency in English (Read,Write and speak)

Excellent organizational skills with outstanding attention to detail

South African Resident

Criminal Clear record

Own transport (advantageous)

Benefits

• Opportunity to work in a dynamic, fast-paced contact center environment.
• Direct impact on business growth and client satisfaction.
• Supportive leadership and career development opportunities.
• Exposure to global clients in Travel and/or Retail sectors.
• A culture rooted in transparency, performance, and innovation.
• Competitive compensation package aligned with experience and expertise