Housing Options and Assessment Officer

TN United Kingdom; East London; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A forward-thinking company is seeking a dedicated Housing Options and Assessment Officer to provide vital casework services for individuals in housing need. This role emphasizes high standards of customer care and requires excellent communication skills, alongside a strong understanding of housing legislation and homelessness prevention principles. The successful candidate will work collaboratively with various services to achieve positive outcomes for clients, while also maintaining essential information systems. Join an innovative team where your contributions will make a significant impact on the community.

Qualifications

• Experience in managing customer casework under the Homeless Reduction Act.
• Ability to draft complex correspondence and reports.

Responsibilities

• Maintain records and analyze complex information for housing plans.
• Advise colleagues and manage escalated customer issues.

Skills

Communication Skills

IT Skills

Report Writing

Customer Care

Education

Knowledge of Housing Legislation

Understanding of Homelessness Prevention Principles

Tools

JIGSAW

Northgate (NEC)

Job description

Housing Options and Assessment Officer, East London

Location: East London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a2a4c96ae141

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Position: Housing Options and Assessment Officer (Remote working)

Pay: £17.81 per hour

Type: Full-time, temporary

We are seeking a Housing Options and Assessment Officer to provide effective casework services for customers in housing need under the Homeless Reduction Act 2017. The role involves managing customer and stakeholder expectations, delivering high standards of customer care, and dealing sensitively with a diverse customer base.

The successful candidate will have excellent communication skills, the ability to draft complex correspondence and reports, and high-level IT skills including experience with databases and software applications for producing reports and letters.

An understanding of homelessness prevention principles, comprehensive knowledge of housing options, legislation, guidance, and caselaw is essential. The role requires working constructively with other services and agencies to achieve successful outcomes for customers.

Responsibilities include maintaining records, analyzing complex information for personal housing plans, advising colleagues and stakeholders, managing escalated customer issues, and maintaining information systems such as JIGSAW and Northgate (NEC). Contribution to system development and proficiency in ICT systems are also expected.

Note: Essential Employment is acting as an employment business for this vacancy. All roles may be subject to pre-employment checks, including references. Please be prepared.