HOUSEKEEPING MANAGER

Service Solutions; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hospitality leader is seeking a detail-oriented Housekeeping Manager for a Luxury Hotel in Cape Town. The role involves overseeing housekeeping operations, ensuring cleanliness and maintenance of all hotel areas, and training staff. Candidates should have a minimum of 3 years in a supervisory role within a 4- or 5-star hotel, alongside strong leadership and organizational skills. This position offers a market-related salary with medical aid and provident fund.

Benefits

Medical aid

Provident fund

Qualifications

• Minimum of 3 years experience in a housekeeping supervisory or managerial role.
• Strong knowledge of housekeeping procedures and equipment.
• Proven experience in managing a diverse team in hospitality.

Responsibilities

• Supervise daily housekeeping operations across all hotel areas.
• Maintain cleanliness and presentation standards.
• Ensure compliance with health, safety, and hygiene protocols.
• Train and motivate housekeeping staff.
• Conduct regular inspections and quality audits.

Skills

Leadership

Attention to detail

Time management

Effective communication

Problem-solving

Education

Relevant qualification in Hospitality Management

Tools

Property Management Systems (Opera)

Housekeeping software (OMNI, Materials control)

Job description

LOCATION CAPE TOWN

SALARY : MARKET RELATED WITH MEDICAL AID / PROVIDENT FUND

Our client a leader in the industry is looking for a detail-oriented, hands-on Housekeeping Manager to join the team at a Luxury Hotel in Cape Town.

The ideal candidate will oversee the day-to-day operations of the housekeeping department. To manage and coordinate the activities of the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are consistently clean, well-maintained, and presented to the highest standards.

Key Responsibilities :

• Supervise and support daily housekeeping operations across all areas of the hotel.
• Maintain cleanliness and presentation standards in guest rooms, corridors, public areas, and service areas.
• Ensure all health, safety, and hygiene protocols are followed.
• Manage staffing levels and scheduling in line with occupancy and operational needs.
• Train, coach, and motivate housekeeping staff to maintain productivity and service excellence.
• Conduct regular inspections and quality audits.
• Monitor stock levels and coordinate ordering of linen, guest supplies, and cleaning materials.
• Respond promptly and professionally to guest requests, feedback, and complaints.
• Work closely with other departments, particularly Front Office and Maintenance, to ensure seamless operations.

Qualifications and Experience :

Minimum of 3 years experience in a housekeeping supervisory or managerial role within a 4- or 5-star hotel environment.

Strong knowledge of housekeeping procedures, equipment, and chemical handling.

Proven experience in managing a diverse team in a fast-paced hospitality setting.

Experience with Property Management Systems (e.g., Opera) and housekeeping software (OMNI, Materials control) is preferred.

Relevant qualification or certification in Hospitality Management (advantageous).

Key Skills and Attributes :

Excellent leadership and team management skills.

High attention to detail and a passion for cleanliness.

Strong time management and organizational skills.

Effective communication, both verbal and written.

Problem-solving ability and a proactive approach.

Flexibility to work shifts, weekends, and public holidays.