Housekeeping Attendant

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prominent hotel in Cape Town is seeking a dedicated Housekeeping Attendant to ensure a clean and welcoming environment for guests. The ideal candidate should have previous housekeeping experience, strong attention to detail, and the physical stamina to perform cleaning tasks efficiently. This role includes a variety of duties, from maintaining cleanliness in guest rooms to ensuring public areas are pristine. Flexibility to work various shifts, including weekends and holidays, is essential. Competitive salary and the opportunity to work in a dynamic hospitality environment are offered.

Qualifications

• Previous housekeeping experience preferred.
• Knowledge of cleaning products and techniques.
• Ability to work efficiently and manage time.

Responsibilities

• Clean and maintain the hotel's cleanliness to ensure a positive guest experience.
• Conduct deep cleaning tasks and manage cleaning supplies effectively.
• Assist guests and colleagues courteously, report maintenance needs and hazards.

Skills

Attention to detail

Organizational skills

Physical stamina

Time management

Flexibility

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Scope of Position:

Housekeeping Attendants are responsible for performing a combination of tasks that maintain the hotel’s cleanliness. The Housekeeping Attendant thereby contributes to a pleasant and positive Guest experience that meets the established standards of the Hotel.

Specific duties, responsibilities & Key performance areas

• Know, understand, and demonstrate all Accor satisfaction standards.
• Clean all mirrors and glasses; inside of windows; all vents in assigned areas; stock all paper supplies in restrooms and storage closets; wipe and clean all marble and tables; dust all surfaces; keep all brass shiny; perform cleaning tasks that improve and maintain the Brand Standard of the hotel and property.
• Follow the signing in and out procedures for keys.
• Vacuum carpets as needed, including rugs on service landings.
• Report all maintenance needs to the maintenance department.
• Dust all upholstered furniture.
• Wipe down all baseboards when needed.
• Perform all tasks using proper safety precautions.
• Offer assistance to Guests and colleagues in a courteous manner.
• Perform routine work or the same task daily.
• Report Lost & Found items to the security office.
• Maintain helpful, cooperative relations with fellow colleagues.
• Maintain all public restrooms, ensuring proper cleanliness and supplies.
• Clean all public areas, meeting rooms’ walls and doors.
• Check and replenish all soap/lotion dispensers in public toilets.
• Ensure soiled linen is regularly emptied from the pantry and returned to the linen room.
• Stock pantries with clean linen according to par-stock.
• Assist the linen room as required with daily tasks.
• Clean all walls, lights, and ceiling lights as required.
• Assist with the removal of guestroom curtains for cleaning.
• Conduct deep cleaning tasks as assigned (e.g., spot carpet cleaning, shower head de-scaling, etc.).
• Report any health and safety hazards.
• Pick up linen necessary for turndown work at the start of shift.
• Overall tidying of occupied guestrooms, including dusting, arranging belongings, turndown beds, removing soiled linen, retrieving clean linen, vacuuming, bathroom cleaning, replenishing supplies, etc., as per standards.
• Sign in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update and mark all turned down rooms on assignment sheets.
• Take accurate room status reports at the end of the shift.
• Keep linen closets, supply closets, and landings organized and clean.
• Empty vacuum cleaner when nearly full.
• Report problems or questions to supervisor.
• Offer assistance to guests and colleagues courteously.
• Use “Cleaning in Progress” signs and keep doors closed when cleaning rooms.
• Call In Room Dining/Room Service for removal of trays/trolleys.
• Report rooms that do not require service or are marked as Privacy Please or Vacant.
• Report mattress protectors, blankets, bedspreads, and valances needing changing.
• Report equipment malfunctions that may be health & safety hazards.
• Maintain grooming and uniform standards.
• Attend pre-shift briefings.
• Ability to turn down a set number of rooms per shift.
• Other duties as assigned by management.

Qualifications

• Previous housekeeping experience preferred.
• Attention to detail and organizational skills.
• Ability to work efficiently and manage time.
• Physical stamina for cleaning tasks.
• Flexibility to work various shifts, including weekends and holidays.
• Knowledge of cleaning products and techniques.