Hotel Security Officer (Grade A-C)

Architectural Services; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hotel management company in Cape Town is seeking a Hotel Security Officer responsible for ensuring the safety of guests and hotel property. Candidates must have a Matric Certificate, strong communication skills, and a valid Psira certificate. The role involves monitoring CCTV, verifying guest credentials, and collaborating with hotel departments to maintain security. Applicants should be committed to providing a safe environment and able to work flexible hours.

Qualifications

• Minimum 2 years experience in the Hospitality Sector.
• Fluent in English.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Monitor CCTV cameras and investigate suspicious activity.
• Check guest credentials to ensure authorized access.
• Respond to guest complaints related to security issues.
• Conduct routine inspections for security vulnerabilities.
• Maintain accurate logs of all security incidents.

Skills

Excellent verbal and written communication skills

Strong customer service skills

Ability to make quick decisions

Physically fit

Education

Matric Certificate

Tools

Valid Psira certificate (Grade A,B,C)

Job description

Overview

The Hotel Security Officer is responsible for ensuring the safety and security of guests, employees, and hotel property. They must maintain a visible presence in the hotel lobby and other public areas, as well as actively patrol the premises to deter and detect any potential security threats. The ideal candidate will be presentable, fluent in English, and able to communicate effectively with guests and staff.

Responsibilities

• Monitor CCTV cameras and investigate any suspicious activity or behavior.
• Check guest credentials and verify identification to ensure only authorized individuals access the hotel.
• Respond to and resolve guest complaints or concerns related to security issues.
• Conduct routine inspections of hotel facilities to identify and address any security vulnerabilities.
• Work closely with local law enforcement agencies in the event of emergencies or criminal activity.
• Maintain accurate logs and reports of all security incidents and activities.
• Provide assistance to guests in navigating the hotel and answer any questions or concerns they may have.
• Collaborate with other hotel departments to ensure a seamless and secure guest experience.

Qualifications

• Matric Certificate
• Minimum 2 years experience in Hospitality Sector
• Excellent verbal and written communication skills in English.
• Ability to work independently and make quick decisions in high-pressure situations.
• Strong customer service skills and a friendly demeanor.
• Physically fit and able to stand and walk for extended periods of time.
• Must be available to work evenings, weekends, and holidays as needed.
• Valid Psira certificate (Preferably Grade A,B,C)

If you meet the qualifications listed above and are dedicated to providing a safe and secure environment for our guests and employees, we encourage you to apply for the Hotel Security Officer position.