Hotel Reservations Specialist — Drive Guest Stays

Caesars Open Job; Pietermaritzburg; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A prominent hotel in Pietermaritzburg is seeking a Reservations Agent to manage room bookings and provide excellent customer service. As the first point of contact for reservations, you will convert inquiries into business and respond to customer needs professionally. Strong communication skills and the ability to meet guest expectations are essential for this role.

Qualifications

• Excellent communication skills are required.
• Ability to convert inquiries into business.
• Professional demeanor when responding to customer inquiries.

Responsibilities

• Serve as the main contact for room reservations.
• Offer excellent customer service.
• Respond to sales inquiries to develop future leads.

Job description

Reservations Agent apply here now vacancy in Pietermaritzburg South Africa

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

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