Hotel Receptionist

HAZENDAL WINE ESTATE; Stellenbosch; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A hotel in Stellenbosch is seeking a hotel receptionist to be the first point of contact for all guests. The ideal candidate will be friendly, trustworthy, and able to manage check-ins and check-outs while providing exceptional customer service. Responsibilities include liaising with staff, managing bookings, and ensuring guest satisfaction. Strong interpersonal skills and a positive attitude are essential. This role prioritizes guest comfort and requires good grooming and presentation.

Qualifications

• Personable attributes include honesty, ethics, respectfulness, flexibility, and commitment to excellence.
• Well groomed and presentable at all times.
• Ability to work with minimal supervision.

Responsibilities

• Check guests in and out, including taking deposits.
• Liaise with housekeeping and maintenance staff.
• Manage the booking system and communicate with guests.

Skills

Good interpersonal and communication skills

Outgoing and responsible

Trustworthiness

Self-motivated

Job description

Overview

We are searching for a hotel receptionist who serves as the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable, with duties including greeting guests, managing the check-in and check-out process, answering questions and requests, and assisting with administrative tasks at the front desk. The receptionist must be trustworthy and able to work with minimal supervision, with the satisfaction and comfort of each guest as a top priority.

Responsibilities

• Checking guests in and out, including taking deposits, and directing guests on parking options.
• Liaising with housekeeping to check if rooms are ready, and managing additional drop-offs of items such as extra towels as required.
• Liaising with maintenance staff to deal with issues within rooms and common areas as they arise.
• Managing the booking system for future reservations and communicating with potential and future guests about upcoming reservations.
• Creating key cards and check-in information packs in advance.
• Staying on top of current local events to better serve guests and learning about local attractions and amenities (supermarkets, restaurants, bars, public spaces) to enhance service.
• Dealing with guest complaints and inquiries and providing baggage storage services for guests checking in and out.
• Keeping the lobby and entrance areas clean and tidy.
• Tracking and noting early arrivals, late departures, room moves, VIPs, repeat guests, and any special requests.
• Using suggestive selling techniques to promote other services when appropriate.
• Working closely with the housekeeping department to ensure room availability and effectively assisting all guests.
• Maintaining a high level of customer service and handling guests both over the telephone and in person.
• Negotiating rates if applicable and performing any other duties as assigned by Management.
• Preparing for the current and following day’s arrivals to ensure guest satisfaction (special requests, packages/promotions, amenities, VIPs, room type, rate, etc.).
• Reviewing the following day’s departures to ensure proper billing (promo credits, group billing, share with billing, etc.).
• Assisting with setting up group billing and confirming group billing profiles while groups are in house.

Credits and Administration

• Understands and adheres to proper credit, check cashing, and accounting policies and procedures.
• Posts additional charges to guest accounts during their stay and after departure.
• Handling front office related administration duties such as PIT checks and credit balances.

Qualifications & Personal Attributes

• Personable attributes include honesty, trustworthiness, ethics, respectfulness, flexibility, and commitment to excellence.
• Well groomed and presentable at all times.
• Good interpersonal and communication skills with the ability to liaise at all levels.
• Outgoing, responsible, positive, can-do attitude, self-motivated, and confident.