Hotel Receptionist

Hinduja Global Solutions; Roodepoort; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to enhance guest experiences. In this role, you will provide exceptional service, manage reservations, and ensure all guest requests are met. Your ability to handle inquiries and resolve issues effectively will be key to maintaining high standards of hospitality. Join a dynamic team in a vibrant environment where your contributions will directly impact guest satisfaction. If you have a passion for customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in managing customer relations face to face and via phone.
• Proven experience in hospitality reception or similar customer-facing role.

Responsibilities

• Provide high quality customer service and assist guests in a friendly manner.
• Manage telephones, emails, and reservations professionally.

Skills

Customer service skills

Managing customer relations

High level of spoken and written English

Entry Level Sales

Lead Generation

Tools

Opera software

Job description

Welcome assist and direct guests correctly in a friendly and polite way.

Provide high quality customer service at all times.

Check the guests in / out and take payments.

Manage telephones, emails, and reservations in a prompt and professional manner.

Ensure that all correspondence is recorded and filed accurately.

Ensure that all bookings are guaranteed and no-show charges / late cancellation charges are applied where appropriate.

Review guest special requests and ensure that they are met or exceeded.

Handle problems that arise in an effective professional manner.

Work with all hotel departments to ensure guest expectations are met or exceeded.

Minimum Requirements:

1. Experience of managing customer relations face to face and via phone.
2. High level of spoken and written English.
3. Customer service skills (e.g., face to face, telephone, email, etc.).
4. Proven experience in hospitality reception and admin or similar customer-facing role.
5. Familiarity with Opera software.

Key Skills:

1. Entry Level Sales.
2. Hospital Management.
3. Corporate Finance.
4. Jni.
5. Lead Generation.