Hotel Receptionist

Cashbuild Limited; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in Pretoria seeks a customer service professional to assist guests in a friendly manner and manage high-quality service delivery. Success in this role requires previous experience in customer relations, strong English skills, and expertise in hospitality or similar environments. Responsibilities include guest check-in/out and handling correspondence effectively.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English required.
• Experience in hospitality, reception, and administration or similar roles is desirable.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Provide high quality customer service at all times.
• Check guests in and out, take payments.

Skills

Customer Service Skills

Managing Customer Relations

High level of spoken and written English

Cash handling

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification

• Essential: Experience of managing customer relations face to face and via phone
• Essential: High level of spoken and written English
• Essential: Customer Service Skills e.g. face to face, telephone, email etc.
• Desirable: Proven experience in hospitality, reception and admin or similar customer facing role
• Desirable: Cash handling
• Desirable: Familiarity with Opera software