Hotel Receptionist

Pixelworks; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company based in Pretoria is seeking a dynamic customer service representative. The role involves welcoming guests, managing bookings, and ensuring high-quality service at all times. Essential qualifications include experience in customer relations and a strong command of English, with familiarity in using Opera software preferred. Join the team to enhance guest experiences and contribute to a positive environment.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English essential.
• Proven customer service skills across various channels.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Manage telephones, emails, and reservations professionally.
• Handle guest requests and ensure satisfaction.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Review guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded

Qualifications

• Essential: Experience of managing customer relations face to face and via phone
• Essential: High level of spoken and written English
• Essential: Customer Service Skills e.g. face to face, telephone, email etc.
• Desirable: Proven experience in hospitality, reception and admin or similar customer facing role
• Desirable: Cash handling
• Desirable: Familiarity with Opera software