Hotel Receptionist

Pixelworks; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in Johannesburg is seeking a Receptionist to provide exceptional customer service. This role involves managing guest interactions, handling reservations, and ensuring a high standard of hospitality. Candidates should possess strong communication skills and a background in customer relations, preferably in the hospitality industry.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English is essential.
• Proven experience in hospitality or similar customer-facing role is desirable.

Responsibilities

• Welcome, assist and direct guests in a friendly manner.
• Check guests in/out and manage payments efficiently.
• Handle communications such as telephones, emails, and reservations.

Skills

Customer Service Skills

Spoken English

Written English

Tools

Opera software

Job description

Responsibilities

Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software