Hotel Receptionist

Plateau Solutions; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated customer service professional. This role involves providing exceptional service to guests, managing check-ins and check-outs, and handling reservations with professionalism. The ideal candidate will possess strong communication skills and a passion for ensuring guest satisfaction. Join a vibrant team where your contributions will enhance the guest experience and support the smooth operation of the hotel. If you thrive in a dynamic environment and enjoy interacting with people, this opportunity is perfect for you.

Qualifications

• Experience in managing customer relations face-to-face and via phone.
• High level of spoken and written English.

Responsibilities

• Provide high-quality customer service at all times.
• Check guests in/out and take payments.
• Manage telephones, emails, and reservations promptly.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Hospitality Experience

Job description

Welcome, assist, and direct guests correctly in a friendly and polite way.

Provide high-quality customer service at all times.

Check guests in/out and take payments.

Manage telephones, emails, and reservations promptly and professionally.

Ensure all correspondence is recorded and filed accurately.

Guarantee all bookings and apply no-show or late cancellation charges where appropriate.

Review guest special requests to ensure they are met or exceeded.

Handle problems effectively and professionally.

Collaborate with all hotel departments to meet or exceed guest expectations.

For more information, call or WhatsApp our Recruitment Agency Team at 061 783 7753.

Experience in managing customer relations face-to-face and via phone.

High level of spoken and written English.

Strong customer service skills across face-to-face, telephone, and email interactions.

Proven experience in hospitality, reception, administration, or similar customer-facing roles.