Hotel Receptionist

Gateway; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to join their team. In this full-time position, you will be the first point of contact for guests, ensuring a warm welcome and exceptional service. Your responsibilities will include managing check-ins and check-outs, handling reservations, and addressing guest inquiries with professionalism. Ideal candidates will have a strong background in customer relations, with excellent communication skills in English. If you thrive in a dynamic hospitality environment and are passionate about delivering outstanding service, this opportunity is perfect for you.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English is essential.

Responsibilities

• Welcome and assist guests in a friendly and polite manner.
• Manage telephones, emails, and reservations professionally.
• Ensure guest special requests are met or exceeded.

Skills

Customer Service Skills

High level of spoken and written English

Entry Level Sales

Hospitality Management

Corporate Finance

Lead Generation

Tools

Opera software

Job description

Responsibilities

1. Welcome, assist, and direct guests correctly in a friendly and polite way.
2. Provide high quality customer service at all times.
3. Check the guests in/out and take payments.
4. Manage telephones, emails, and reservations in a prompt and professional manner.
5. Ensure that all correspondence is recorded and filed accurately.
6. Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
7. Review guest special requests and ensure that they are met or exceeded.
8. Handle problems that arise in an effective and professional manner.
9. Work with all hotel departments to ensure guest expectations are met or exceeded.

Person Specification

Essential

1. Experience of managing customer relations face to face and via phone.
2. High level of spoken and written English.
3. Customer Service Skills (e.g. face to face, telephone, email, etc.).

Desirable

1. Proven experience in hospitality, reception, and admin or similar customer-facing role.
2. Cash handling experience.
3. Familiarity with Opera software.

Key Skills

1. Entry Level Sales
2. Hospitality Management
3. Corporate Finance
4. Lead Generation

Employment Type

Full Time

Experience

Years

Vacancy

1