Hotel Receptionist

Hinduja Global Solutions; Gauteng; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to deliver exceptional service in a hospitality setting. This role involves welcoming guests, managing their inquiries, and ensuring their needs are met with professionalism and care. The ideal candidate will have strong communication skills, experience in customer relations, and familiarity with hospitality software. Join a team where your contributions will enhance guest experiences and ensure satisfaction in every interaction.

Qualifications

• Experience in managing customer relations face-to-face and via phone.
• High level of spoken and written English required.

Responsibilities

• Welcome and assist guests in a friendly and polite manner.
• Provide high-quality customer service at all times.
• Manage telephones, emails, and reservations professionally.

Skills

Customer service skills

English proficiency

Face-to-face communication

Telephone communication

Email communication

Tools

Opera software

Job description

Job Responsibilities

1. Welcome, assist, and direct guests correctly in a friendly and polite way.
2. Provide high-quality customer service at all times.
3. Check the guests in/out and take payments.
4. Manage telephones, emails, and reservations in a prompt and professional manner.
5. Ensure that all correspondence is recorded and filed accurately.
6. Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
7. Review guest special requests and ensure that they are met or exceeded.
8. Handle problems that arise in an effective professional manner.
9. Work with all hotel departments to ensure guest expectations are met or exceeded.

Qualifications

1. Experience in managing customer relations face-to-face and via phone.
2. High level of spoken and written English.
3. Customer service skills (e.g. face-to-face, telephone, email, etc.).
4. Proven experience in hospitality, reception, and admin or similar customer-facing role.
5. Familiarity with Opera software.

Key Skills

1. Entry Level Sales
2. Hospitality Management
3. Corporate Finance
4. Lead Generation