Hotel Receptionist

Ignition Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company in South Africa is seeking a customer service professional to manage guest relations, check-in/out guests, and ensure high-quality service. Ideal candidates will have experience in hospitality, excellent communication skills, and familiarity with Opera software. This full-time position offers a chance to work in a dynamic environment focused on guest satisfaction.

Qualifications

• Experience in hospitality reception and admin or similar customer facing role.
• Cash handling experience is a plus.

Responsibilities

• Welcome and assist guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.

Skills

Customer Service Skills

High level of spoken and written English

Experience of managing customer relations face to face and via phone

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded

Person Specification

Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face telephone email etc.

Desirable

• Proven experience in hospitality reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software

Key Skills

• Entry Level Sales,Hospital management,Corporate Finance,Jni,Lead Generation

Employment Type : Full Time

Experience : years

Vacancy : 1