Hotel Receptionist

Platinum Life; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service organization in Centurion is seeking a dedicated individual to provide high-quality customer service and assist guests. Responsibilities include managing reservations, handling guest inquiries, and ensuring all bookings are accurately recorded. Ideal candidates will have experience in customer relations and be skilled in both spoken and written English. The role is full-time and aims to exceed guest expectations in a hospitality setting.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer Service Skills e.g. face to face, telephone, email etc.

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Manage telephones, emails, and reservations in a prompt and professional manner.
• Handle problems that arise in an effective professional manner.

Skills

High level of spoken and written English

Customer Service Skills

Experience managing customer relations

Entry Level Sales

Hospital management

Corporate Finance

Lead Generation

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded

Person Specification

• Essential
• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face telephone email etc.

Desirable

• Proven experience in hospitality reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software

Key Skills

• Entry Level Sales
• Hospital management
• Corporate Finance
• Jni
• Lead Generation

Employment Type : Full Time

Experience : years

Vacancy : 1