Hotel Receptionist

MCI Careers; Centurion; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A recruitment agency is looking for a dedicated customer service representative to assist and direct guests, manage reservations, and ensure high-quality service at their hotel in Centurion, Gauteng. Ideal candidates will have experience in face-to-face customer relations and a strong command of English. This is a full-time role offering a dynamic work environment.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer Service Skills: face to face, telephone, email.

Responsibilities

• Welcome assist and direct guests in a friendly manner.
• Provide high quality customer service.
• Manage telephones, emails, and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on .

Person Specification

• Essential
• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face telephone email etc.

Desirable

• Proven experience in hospitality reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software

Key Skills

• Entry Level Sales,Hospital management,Corporate Finance,Jni,Lead Generation

• Employment Type: Full Time
• Experience: years
• Vacancy: 1