Hotel Receptionist

Platinum Life; Centurion; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality company is looking for a customer service professional to assist guests and manage reservations. The role requires proven experience in hospitality and excellent communication skills to ensure high-quality service. Join a reputable team committed to meeting and exceeding guest expectations.

Qualifications

• Proven experience in hospitality, reception, and admin or similar customer-facing role.
• Experience of managing customer relations face-to-face and via phone.
• High level of spoken and written English.

Responsibilities

• Assist and direct guests correctly in a friendly manner.
• Provide high-quality customer service at all times.
• Manage telephones, emails, and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Job description

Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Proven experience in hospitality, reception and admin or similar customer facing role