Hotel Receptionist

The Right Company; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A premier hotel in Cape Town is seeking an experienced Hotel Receptionist. Key responsibilities include managing guest inquiries, resolving complaints, and operating the hotel's Property Management System. Ideal candidates will have experience in a five-star property, excellent communication skills, and the ability to work under pressure. Competitive salary of R15 000 – R16 000 per month offered.

Qualifications

• 2 years’ experience in a five-star property required.
• Motivated, enthusiastic, and energetic attitude needed.
• Willingness to work shifts is necessary.

Responsibilities

• Handle email requests in a professional manner.
• Check guests in and out efficiently.
• Resolve customer complaints effectively.

Skills

Excellent communication skills

Computer literacy

Good numeracy skills

High level of English proficiency

Ability to work under pressure

Team player

Education

Post matric hotel school qualification

Tools

OPERA Cloud

Job description

Hotel Receptionist position available in Cape Town.

We are currently recruiting for an experienced Recdeptionist for a 5* Hotel in Cape Town to correspond with local and international guests at the property and to balance the daily revenue report.

Salary: R15 000 – R16 000 per month.

Requirements:

• Post matric hotel school qualification would be advantageous
• 2 years’ experience in a five-star property
• Computer literacy
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency
• Be motivated, enthusiastic, and energetic
• Be a team player, with a positive attitude
• Be willing to work shifts
• Be able to work under pressure
• Own transport preferable

Duties and responsibilities:

• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner:
• Ensure knowledge of hotel room categories and layout of the property
• Ensure knowledge of different offerings at the property
• Resolution of customer complaints.
• Sense ownership.
• Management of guest accounts:
• Pit checks to be done on each shift daily.
• Operate the hotel’s Property Management System: OPERA Cloud.
• Check guest in upon arrival and check them out upon departure,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations, and
• Liaise effectively between departments.