Hotel Receptionist

JenRecruitment PTY Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality recruitment agency is seeking an experienced Hotel Receptionist to join a well-established hotel known for its excellent guest service in Cape Town. Responsibilities include managing guest check-ins, handling inquiries, and providing exceptional service. The ideal candidate will have a valid driver's license, reliable transport, and strong communication skills, fluent in English and Afrikaans. Maximum salary of R12,000, with additional benefits included.

Benefits

21 days annual leave

6 off days per month

Qualifications

• Valid Driver’s License is non-negotiable.
• Must own reliable transport due to shift work.
• Candidates between 25 and 40 years old.

Responsibilities

• Welcome and assist guests in a warm manner.
• Manage check-ins and check-outs efficiently.
• Handle guest inquiries and provide information.
• Answer phone calls and emails professionally.
• Maintain accurate guest records and reservations.
• Provide shuttle service to the restaurant.

Skills

Excellent communication skills

Customer-focused

Previous experience in hotel/hospitality

Strong hosting and guest relations

Excellent administrative skills

Fluency in English and Afrikaans

Job description

Overview

Our client, a well-established hotel known for its warm hospitality and excellent guest service, is seeking an experienced Hotel Receptionist to join their front-of-house team. You will be required to welcome guests, handle bookings, and ensure every stay feels seamless and special.

Candidate Requirements

• Valid Driver’s License – Non-Negotiable. The candidate must be an experienced and confident driver.
• Own Reliable Transport – Not Public Transport. Due to shift work, candidates cannot rely on public transport. Late-night transport (after 9pm) is often unavailable. Reliable personal transport is therefore essential.

Location

• We are committed to supporting our local community.
• Candidates must live in Kuilsriver or surrounding areas.
• Applicants from Bellville, Brackenfell, Kuilsriver, or within a 20km radius will be considered.

Skills & Competencies

• Excellent communication skills and professional, polished appearance.
• Customer-focused with the ability to manage challenging situations diplomatically.
• Previous experience in a hotel or hospitality environment preferred.
• Strong hosting and guest relations skills.
• Excellent administrative skills, including accurate typing and professional email correspondence.
• Fluency in English and Afrikaans.

Age & Gender

• Candidates between 25 and 40 years old.
• Female / Male.

Working hours

• Willing to work shifts.
• Working weekends and public holidays.

Key Responsibilities

• Welcome and assist guests in a warm and professional manner.
• Manage check-ins and check-outs efficiently.
• Handle guest inquiries and provide information about the estate and surrounding areas.
• Answer phone calls and emails promptly and professionally.
• Maintain accurate guest records and reservations.
• Provide shuttle service to the restaurant and tasting centre (on-site only).
• Assist with bar service when required.

Salary

• Maximum R12,000, depending on experience.
• 6 off days per month.
• 21 days annual leave.

Important

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.