Hotel Receptionist

Ignition Group; Brakpan; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality provider is seeking a dedicated Customer Service Representative to assist and direct guests in a friendly manner. The role includes managing guest check-ins, providing high-quality service, and ensuring all guest requests are met. Candidates should have proven experience in hospitality and customer relations, along with excellent communication skills.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English.
• Proven experience in hospitality, reception and admin or similar customer-facing role.

Responsibilities

• Provide high-quality customer service at all times.
• Check guests in/out and manage payments.
• Handle problems that arise in a professional manner.

Skills

Customer Service Skills

Communication

Problem Solving

Job description

Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Proven experience in hospitality, reception and admin or similar customer facing role