Hotel Receptionist

Platinum Life; Brakpan; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality company in Brakpan is seeking a dedicated customer service representative to assist and manage guests’ needs with a focus on excellent service. Candidates should have experience in hospitality, proficient English skills, and familiarity with customer relations. This is a full-time position with a commitment to high-quality service.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English is necessary.
• Proven experience in hospitality reception and admin or similar customer facing role is desirable.

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in / out, take payments.
• Manage telephones, emails and reservations professionally.

Skills

Customer Service Skills

Face to face communication

Telephone communication

Managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded

Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face telephone email etc.

Desirable

• Proven experience in hospitality reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software

Key Skills

• Entry Level Sales,Hospital management,Corporate Finance,Jni,Lead Generation

Employment Type

Full Time

Experience

years

Vacancy

1