Hotel Receptionist

Workforce Group; Boksburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment firm in Boksburg is seeking a dedicated individual for a full-time hospitality role. Responsibilities include welcoming guests, managing reservations, and providing high quality customer service. Ideal candidates will have strong English communication skills and experience in facing customer relations. This is a great opportunity for those looking to start in the hospitality industry.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English essential.
• Customer Service skills including face to face, telephone, and email.

Responsibilities

• Welcome and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Manage telephones, emails, and reservations in a prompt manner.

Skills

Customer Service Skills

High level of spoken and written English

Experience in managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded

Person Specification

• Essential: Experience of managing customer relations face to face and via phone
• Essential: High level of spoken and written English
• Essential: Customer Service Skills e.g. face to face telephone email etc.
• Desirable: Proven experience in hospitality reception and admin or similar customer facing role
• Desirable: Cash handling
• Desirable: Familiarity with Opera software

Key Skills

• Entry Level Sales,Hospital management,Corporate Finance,Jni,Lead Generation

Employment

• Employment Type : Full Time
• Experience : years
• Vacancy : 1