Hotel Receptionist

Pixelworks; Boksburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Customer Service Representative. The ideal candidate will enhance guest experiences by providing exceptional service across all communication channels. Responsibilities include guest check-ins, managing bookings, and resolving issues, ensuring all guest expectations are met.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Proven experience in hospitality, reception and admin or similar customer facing role.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Manage telephones, emails and reservations in a prompt and professional manner.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Responsibilities

Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software