Hotel Receptionist

Private; Benoni; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance guest experiences. In this role, you will provide top-notch service, manage reservations, and ensure that all guest interactions are handled with professionalism and care. You will be the first point of contact for guests, checking them in and out, addressing their needs, and resolving any issues that may arise. If you thrive in a dynamic environment and have a passion for hospitality, this is the perfect opportunity to make a significant impact in a welcoming setting.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English.

Responsibilities

• Provide high quality customer service at all times.
• Manage telephones, emails, and reservations professionally.
• Handle guest requests and ensure satisfaction.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Job description

Welcome, assist and direct guests correctly in a friendly and polite way.

Provide high quality customer service at all times.

Check the guests in/out and take payments.

Manage telephones, emails, and reservations in a prompt and professional manner.

Ensure that all correspondence is recorded and filed accurately.

Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.

Review guest special requests and ensure that they are met or exceeded.

Handle problems that arise in an effective professional manner.

Work with all hotel departments to ensure guest expectations are met or exceeded.

Requirements:

1. Experience in managing customer relations face to face and via phone.
2. High level of spoken and written English.
3. Customer Service Skills (e.g., face to face, telephone, email).
4. Proven experience in hospitality, reception, and admin or similar customer-facing role.