Hotel Porter

Hospitality Hire; Cape Town; On-site; ZAR 80,000 - 120,000; Full time

Job summary

A major hospitality company in Cape Town is looking for a passionate Hotel Porter to join their Front Office team. The ideal candidate will create a warm and welcoming arrival experience for guests, assist with luggage, provide directions, and support overall hotel operations. Previous experience in a guest services role and strong communication skills are essential for this position.

Qualifications

• Previous porter or bellman experience in a hotel environment is advantageous.
• Physically fit with the ability to lift and carry luggage.
• Professional appearance and excellent grooming standards.

Responsibilities

• Greet guests warmly and assist with luggage.
• Escort guests to their rooms and provide introductions to facilities.
• Anticipate guest needs and provide proactive service.

Skills

Guest services experience

Strong communication skills

Interpersonal skills

Attention to detail

Job description

Overview

Their purpose is simple yet powerful : to create and inspire memorable experiences.

Their vision : to become Cape Townâs most loved hotel.

Weâre seeking a Hotel Porter to join the Front Office team. The ideal candidate will be passionate about service, guest-focused, and dedicated to creating a warm and welcoming arrival experience.

Key Responsibilities

Guest Arrival & Departure Assistance

• Greet guests warmly upon arrival and assist with luggage.
• Escort guests to their rooms, providing a professional introduction to facilities and services.
• Assist with departures, ensuring luggage is handled efficiently.

Front-of-House Support

• Provide courteous assistance to guests with directions, transport arrangements, and hotel information.
• Deliver messages, parcels, and amenities promptly to guest rooms.
• Support concierge and reception teams as needed.

Service Excellence

• Anticipate guest needs and provide proactive, friendly service.
• Respond promptly to guest requests, ensuring their comfort at all times.
• Maintain a professional, polished, and approachable appearance.

Operational Duties

• Ensure the lobby, entrances, and luggage storage areas remain clean and organised.
• Handle guest property with care, ensuring security and accountability.
• Assist with general hotel operations and support other departments when required.

Requirements

• Previous porter, bellman, or guest services experience in a hotel environment advantageous.
• Strong communication and interpersonal skills.
• Physically fit, with the ability to lift and carry luggage.
• Professional appearance and excellent grooming standards.
• Friendly, service-oriented personality with strong attention to detail.
• Willingness to work shifts, weekends, and public holidays.

âï¸ Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.

Recruitment aligns with the companyâs Employment Equity Plan.