Hotel Operations Manager

Emporium Human Capital; Limpopo; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in hospitality is seeking a skilled Hotel Operations Manager to lead daily operations and enhance guest experiences. This role involves managing staff, addressing guest concerns, and ensuring smooth operations in the absence of the General Manager. If you have a passion for hospitality and a proven track record in operations management within a luxury hotel environment, this is an exciting opportunity to make a significant impact in a dynamic setting.

Qualifications

• 3+ years experience as a Duty Manager in a hotel setting.
• Strong operational management skills in a 4 or 5-star hotel.

Responsibilities

• Manage daily hotel operations to ensure guest satisfaction.
• Handle guest queries and complaints effectively.
• Oversee staff management and operational activities.

Skills

Customer Service

Staff Management

Operations Management

Conflict Resolution

Education

Matric Qualification

Job description

Purpose :

We are seeking an experienced Hotel Operations Manager to oversee daily hotel operations and ensure guest satisfaction.

Responsibilities

1. Manage operational activities to achieve high customer satisfaction.
2. Assist with guest queries and complaints during shifts.
3. Effectively manage all staff members.
4. Build and maintain positive relationships with guests.
5. Manage the entire establishment in the absence of the General Manager.

Requirements

1. Matric qualification.
2. Minimum of 3 years experience as a Duty Manager.
3. Minimum of 3 years experience in an Operations Management role within a 4 or 5-star hotel.