Hotel Manager - (Protea Hotel Fire & Ice! Johannesburg Melrose Arch )

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

A prominent hotel brand in Johannesburg is seeking a General Manager. This leadership role involves overseeing property operations, maximizing financial performance, and ensuring customer satisfaction. Candidates should have extensive experience in hotel management and a relevant degree. The position offers a full-time opportunity to lead a talented team and drive business success.

Qualifications

• 8 years experience in management operations, sales, and marketing.
• 6 years experience in management operations with a 4-year degree.

Responsibilities

• Focus on improving guest satisfaction and financial results.
• Communicate operational goals and implement brand initiatives.
• Conduct annual performance appraisals and provide feedback.

Skills

Food Handling

Hospitality Management

Hotel Experience

Hospitality Experience

Management Experience

Profit & Loss

Revenue Management

Operations Management

Budgeting

Leadership Experience

Education

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Job description

Description

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his / her absence. Areas of responsibility include Front Office Business Center Housekeeping Security / Loss Prevention Engineering / Maintenance Food and Beverage / Culinary and Event Management where works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brands target customer needs ensuring employee satisfaction focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 8 years experience in the management operations sales and marketing or related professional area.
• 4-year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 6 years experience in the management operations sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.

Reviews financial reports and statements to determine how Operations is performing against budget.

Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.

Strives to maintain profit margins without compromising guest or employee satisfaction.

Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

Coaches and supports operations team to effectively manage occupancy & rate wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages coaching direct reports to address problem areas and holds team accountable for results.

Develops an operational strategy that is aligned with the brands business strategy and leads its execution.

Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.

Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Ensures core elements of the service strategy are in place to produce the desired results.

Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

Establishes a vision for product and service delivery on property.

Champions the brands service vision for product and service delivery and ensuring alignment amongst the property leadership team.

Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

Observes service behaviors of employees and providing feedback to individuals and / or managers.

Hires operations management team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Stays knowledgeable of leadership talent in the property.

Fosters employee commitment to providing excellent service participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

MANAGEMENT COMPETENCIES

Leadership

Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

Problem Solving and Decision Making - Identifying and understanding issues problems and opportunities; obtaining and comparing information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action.

Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.

Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Planning and Organizing - Gathering information and resources required to set a plan of action for self and / or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

Driving for Results - Setting high standards of performance for self and / or others; assuming responsibility for work objectives; initiating focusing and monitoring the efforts of self and / or others toward the accomplishment goals; proactively taking action and going beyond what is required

Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

Coworker Relationships - Interacting with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriotts Spirit to Serve.

Fostering Inclusion - Supporting associates with diverse styles abilities motivations and / or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction selection and / or retention of associates in order to achieve department and business objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and / or others.

Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

oOwner Service - Skill in anticipating and assessing needs actively looking for ways to help exceeding expectations for service and evaluating satisfaction for owners.

oGeneral Property Operations - Knowledge of the operating principles and practices of all brand / property-specific functions to support successful operations of the overall property (e.g. Engineering / Maintenance Event Management Finance and Accounting Human Resources Legal / Contracting Food and Beverage Guest Services / Front Desk Sales & Marketing Security / Loss Prevention Retail / Gift Shops Spa and Recreation / Health Club).

Business Acumen - Understanding and utilizing business information (e.g. data used in the Marriott Balanced Scorecard related to Associate Engagement Guest Satisfaction and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges

o Applied Business Knowledge - Evaluates market conditions organizational objectives and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats identify issues and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

oManagement of Capital Resources - Determines the appropriate allocation of money used to accomplish work goals and submits expenses according to guidelines; appropriately utilizes and maintains equipment facilities and materials needed to perform work activities.

oAdministration and Management - Understands and applies the business and management information involved in strategic planning resource allocation human resources modeling leadership techniques production methods and coordination of people and resources.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

oBasic Computer Skills - Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

oMathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

oOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

oWriting - Communicating effectively in writing as appropriate for the needs of the audience.

Required Experience :

Manager

Key Skills

Food Handling,Hospitality Management,Hotel Experience,Hospitality Experience,GM Vehicles,Management Experience,Profit & Loss,Revenue Management,Hotel Management,Operations Management,Budgeting,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1