Hotel Manager

A leading South African hospitality group renowned for its unique collection of luxury hotels, lodges, and resorts situated in some of the country’s most iconic locations is on the lookout for a dynamic, experienced, and guest-centric Hotel Manager to lead one of their prestigious hotels.

Location: CPT | Type: Permanent | Salary: Negotiable

Operations

• Develop and build guest relationships, promptly respond to guest needs
• Maintain efficient check-in procedures
• Ensure effective liaison between Reservations and Front Office Staff, as well as other departments
• Ensure that accounts are balanced daily
• Ensure effective and accurate check-out facilities
• Ensure company policy is maintained within the housekeeping department
• Maintain exclusivity procedures of the hotel
• Carry out systematic checks of all Front of House and guests
• Report faults to maintenance and follow up
• Ensure repairs are actioned without delay – 100% facilities
• Ensure maximum security in all areas under your control
• Conduct monthly asset counts
• Understand kitchen and restaurant Man Plans
• Manage daily cash-ups to avoid risk
• Ensure high-quality service
• No variations from the agreed standards of food presentation from the Food Consultant
• Ensure cleanliness of restaurants, bars, and public areas
• Monitor daily variance reports and action shortages
• Monitor void reports and manage
• Understand the ownership roles and levels of responsibility in your team
• Regularly update and evaluate the custodians list
• Update your Aesthetics and Facilities files monthly
• Ensure the asset list is updated and signed off monthly
• Regularly check procedures for luggage storage and key control
• Maintain uniform standards in all departments
• Implement Company Standard Operating procedures and ensure they are maintained
• Conduct regular on-the-job training to maintain standards
• Manage monthly and weekly rosters and follow up on-time attendance
• Progressive discipline where applicable
• Consider impact on business
• Demonstrate a sincerely positive attitude toward getting things done
• Understand and address group objectives
• Develop solutions that improve organizational performance
• Initiatives to increase revenue
• Manage Travel Platform Management commission structure
• Sign all front desk and housekeeping purchase orders
• Achieve targeted Food and Beverage Costs
• Sign off income statement monthly

Human Resources

• Manage staff through their HR files – know where they live, who is on the street committees, hobbies, and passions
• Maintain staff files
• Work in conjunction with HR to ensure the most effective appointments
• Hold regular performance appraisals with all staff, identifying areas for development and training needs
• Participate in progressive discipline in conjunction with HR office

General

• Guest and review driven
• Understand and capitalize on the key guest demographic
• Deadline driven
• Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter, not a trend follower

You will be expected to always be available telephonically and have access to read and respond to your emails.

QUALIFICATION: Matric certificate and hospitality-related qualification

EXPERIENCE:

2 to 4 years relevant experience

Previous experience in a similar role in a 4/5-star environment

Familiar with all duties of the Front Office/Reservations department

Strong Food and Beverage experience

If you have a flair for hospitality, a sharp business acumen, and a heart for people — we’d love to meet you.

If you're not contacted within three working days, please consider your application as unsuccessful.

By submitting your personal data and application, you confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise, and that the information you have provided is true, correct, and up to date.

For more information, please do not hesitate to contact us.