Hotel Manager

RareCruit (Pty) Ltd; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading South African hospitality group is seeking an experienced Hotel Manager to oversee hotel operations in Cape Town. The ideal candidate will have 2-4 years of experience in a similar role within a 4/5-star environment, strong leadership skills, and a passion for guest satisfaction. Responsibilities include managing staff, improving guest relationships, and ensuring operational efficiency. Please send your CV for consideration.

Qualifications

• 2-4 years of essential operational experience in a similar role within a 4/5-star environment.
• Familiarity with Front Office/Reservations duties.
• Strong financial and Food & Beverage experience.

Responsibilities

• Develop and build guest relationships, promptly respond to guest needs.
• Maintain efficient check-in procedures and effective liaison between departments.
• Implement and uphold Standard Operating Procedures.

Skills

Guest relationship management

Operational efficiency

Financial management

Team leadership

Knowledge of hospitality trends

Education

Matric certificate

Hospitality-related qualification

Tools

MS Office

Job description

A leading South African hospitality group renowned for its unique collection of luxury hotels, lodges, and resorts situated in some of the country’s most iconic locations is seeking a dynamic, experienced, and guest-centric Hotel Manager to lead one of their prestigious hotels.

Position: Hotel Manager

Location: CPT | Permanent | Negotiable

Operations

• Develop and build guest relationships, promptly respond to guest needs.
• Maintain efficient check-in procedures.
• Ensure effective liaison between Reservations, Front Office Staff, and other departments.
• Ensure accounts are balanced daily.
• Ensure effective and accurate check-out facilities.
• Maintain company policy within the housekeeping department.
• Maintain hotel exclusivity procedures.
• Conduct systematic checks of all Front of House areas and guests.
• Report faults to maintenance and follow up.
• Ensure repairs are actioned without delay, maintaining 100% facilities.
• Ensure maximum security in all areas under your control.
• Conduct monthly asset counts.
• Understand kitchen and restaurant management plans.
• Manage daily cash-ups to avoid risk.
• Ensure high-quality service standards.
• Maintain standards of food presentation as per Food Consultant specifications.
• Ensure cleanliness of restaurants, bars, and public areas.
• Monitor daily variance reports and address shortages.
• Manage void reports effectively.
• Understand team roles and responsibilities.
• Regularly update and evaluate the custodians list.
• Update aesthetics and facilities files monthly.
• Ensure asset list is updated, signed off monthly, and recorded in facilities files.
• Check luggage storage and key control procedures regularly.
• Maintain uniform standards across all departments.
• Implement and uphold Standard Operating Procedures.
• Conduct or oversee regular on-the-job training.
• Manage weekly rosters and monitor attendance.
• Apply progressive discipline where applicable.
• Consider business impact in decision-making.
• Demonstrate a positive attitude and proactive approach.
• Align with group objectives and develop solutions to improve organizational performance.

Financial

• Implement initiatives to increase revenue.
• Control debtors and prevent open accounts.
• Manage travel platform commissions.
• Sign all front desk and housekeeping purchase orders.
• Achieve targeted Food and Beverage costs.
• Sign off on monthly income statements.

Human Resources

• Manage staff HR files, understanding personal details and interests.
• Maintain staff files and collaborate with HR on appointments.
• Conduct regular performance appraisals, identifying development needs.
• Participate in progressive discipline processes with HR.

General

• Focus on guest reviews and feedback.
• Understand and leverage key guest demographics.
• Be deadline-driven and innovative.
• Stay informed on hospitality trends and set trends rather than follow them.

You are expected to be available telephonically and to have access to read and respond to emails at all times.

Qualifications: Matric certificate, hospitality-related qualification.

Experience: Essential operational experience, 2-4 years in a similar role within a 4/5-star environment, familiarity with Front Office/Reservations duties, strong financial and F&B experience, proficient in MS Office.

If you have a passion for hospitality, sharp business acumen, and a heart for people, we would love to meet you.

Please send your CV to Nichael Clack: [e-mail]

Thank you for applying with RAREcruit!

Follow us on social media for the latest jobs, trends, and insights:

• Website: http://rarecruitglobal.com
• LinkedIn: https://www.linkedin.com/company/rarecruit
• Facebook: https://www.facebook.com/RareCruit.Jobs

If you're not contacted within three working days, please consider your application unsuccessful.

By submitting your data, you agree for RAREcruit to retain your information for future opportunities, confirming its accuracy.

For more information, please contact us.