Hotel Manager

Rarecruit; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in the hospitality industry seeks a dynamic Operations Manager to enhance guest relationships and streamline operational efficiency in a 4/5-star environment. The role includes oversight of check-in/check-out procedures, staff management, and implementation of financial controls. The ideal candidate will have robust hospitality knowledge, managerial experience, and a passion for delivering exceptional service.

Qualifications

• 2 to 4 years of relevant operational experience in hospitality.
• Experience in a similar role within a 4/5-star environment.
• Familiarity with Front Office and Reservations duties.

Responsibilities

• Develop guest relationships and respond promptly to their needs.
• Manage daily cash-ups and maintain debtors control.
• Conduct performance appraisals and regular training for staff.

Skills

Hospitality Management

Financial Acumen

Guest Relationship Development

Staff Management

MS Office Skills

Education

Matric Certificate

Hospitality-related Qualification

Job description

Operations

• Develop and build guest relationships, promptly respond to guest needs.
• Maintain efficient check-in procedures.
• Ensure effective liaison between Reservations and Front Office Staff, as well as other departments.
• Ensure that accounts are balanced daily.
• Ensure effective and accurate check-out facilities.
• Maintain company policy within the housekeeping department.
• Maintain hotel exclusivity procedures.
• Carry out systematic checks of all Front of House areas and guests.
• Report faults to maintenance and follow up.
• Action repairs without delay to ensure 100% facilities availability.
• Ensure maximum security in all areas under your control.
• Conduct monthly asset counts.
• Understand kitchen and restaurant Management Plans.
• Manage daily cash-ups to mitigate risks.
• Ensure high-quality service standards.
• Maintain standards of food presentation as per Food Consultant's guidelines.
• Ensure cleanliness of restaurants, bars, and public areas.
• Monitor daily variance reports and address shortages.
• Monitor void reports and manage accordingly.
• Understand team ownership roles and responsibilities.
• Regularly update and evaluate the custodians list.
• Update aesthetics and facilities files monthly.
• Ensure Asset list is updated and signed off monthly, and recorded in Facilities file.
• Regularly check luggage storage and key control procedures.
• Adhere to procedures for luggage storage, standard office procedures, and key control.
• Maintain uniform standards across all departments.
• Implement and uphold Company Standard Operating Procedures.
• Conduct regular on-the-job training to maintain standards.
• Prepare monthly and weekly rosters and monitor attendance.
• Apply progressive discipline where applicable.
• Consider the impact of decisions on business.
• Maintain a positive attitude towards task completion.
• Understand and align with group objectives.
• Develop solutions to improve organizational performance.

Financial

• Implement initiatives to increase revenue.
• Maintain debtors control with no open accounts.
• Manage travel platform and commission structures.
• Sign all front desk and housekeeping purchase orders.
• Achieve targeted Food and Beverage costs.
• Sign off on income statements monthly.

Human Resources

• Manage staff through their HR files, including personal details, committees, hobbies, and passions.
• Maintain staff files.
• Collaborate with HR for effective appointments.
• Conduct regular performance appraisals, identify development needs, and ensure effective training.
• Participate in progressive discipline processes with HR.

General

• Be guest and review driven.
• Understand and leverage key guest demographics.
• Be deadline-driven and innovative.
• Stay informed on current hospitality trends and aim to set trends rather than follow them.

You are expected to always be available via telephone and have access to read and respond to emails.

QUALIFICATION : Matric certificate; hospitality-related qualification preferred.

EXPERIENCE :

• Essential operational experience.
• 2 to 4 years relevant experience.
• Previous experience in a similar role within a 4/5-star environment.
• Familiarity with all duties of the Front Office / Reservations department.
• Strong financial acumen.
• Extensive Food and Beverage experience.

Strong MS Office skills

If you have a flair for hospitality, sharp business acumen, and a heart for people, we'd love to meet you.

Please send your CV to Nichael Clack.