Hotel Manager

Kendrick Recruitment; Ballito; On-site; ZAR 40,000 - 60,000; Full time

Job summary

A prestigious luxury boutique hotel in Ballito is seeking a dedicated Hotel Manager. This role requires a dynamic leader to ensure high standards across all operations and enhance guest satisfaction. Suitable candidates should possess a diploma in hotel management and a strong commitment to service excellence. Ideal for professionals looking to advance their careers in an upscale hospitality environment.

Qualifications

• Minimum 2 years' experience in a Hotel Manager role, ideally in a luxury environment.
• Fluency in English and a second official South African language is beneficial.
• Proficient in hotel management systems.

Responsibilities

• Support General Manager with day-to-day hotel operations.
• Oversee guest relations and ensure quality service delivery.
• Manage operations in Food & Beverage, Front Office, and Maintenance.

Skills

Leadership

Interpersonal skills

Attention to detail

Customer Service

Flexibility

Education

Diploma in Hotel Management

Tools

Microsoft Office

Hotel management systems (e.g. Opera, ESS)

Job description

Salary : Negotiable Depending on Experience | Live-Out Position

Kendrick Recruitment is currently seeking a Hotel Manager for a luxury boutique hotel based in Ballito . This role offers an exciting opportunity to be part of an exceptional 5-star hospitality environment, supporting the General Manager in ensuring all departments deliver consistent, high-quality guest experiences.

The ideal candidate will be a dynamic leader with a hands-on approach and a commitment to excellence, able to coordinate across departments and maintain the highest service standards throughout the property.

Key Responsibilities :

General Operations :

Support the General Manager with the day-to-day operations of all hotel departments

Monitor implementation of service standards and ensure protocol and etiquette appropriate to a 5-star environment

Maintain a visible presence with both staff and guests

Front Office :

Oversee smooth running of reception and front office areas

Ensure professional check-in and check-out procedures

Manage guest relations, including VIP and special requests

Ensure accurate reservation records and guest billing

Handle guest feedback and complaints promptly and effectively

Food & Beverage :

Ensure a high standard of service delivery and guest satisfaction

Collaborate with the Head Chef to maintain a quality food offering

Engage with guests during mealtimes and manage event enquiries

Oversee inventory control and accurate billing processes

Maintain exceptional cleanliness and presentation of rooms and public areas

Conduct regular property walks and room checks

Monitor stock levels and linen quality, including logging of spoilage

Maintenance :

Log and follow up on all maintenance issues

Ensure systems are in place to track and complete repairs timeously

Health & Safety :

Oversee monthly health & safety audits and ensure issues are addressed

Conduct committee meetings and maintain relevant documentation

Human Resources :

Assist with recruitment, onboarding, and training of staff

Ensure accurate records are maintained on HR systems

Monitor staff files and support employee relations as needed

Administration :

Ensure compliance with operational controls, policies, and SOPs

Work closely with department heads to meet business objectives

Monitor and manage costs, budgets, and staff rosters

Submit accurate reports and support internal communications

Requirements :

Diploma in Hotel Management or related qualification

Minimum 2 years' experience in a Hotel Manager role, preferably within a luxury environment

Fluent in English (written and spoken); a second official South African language is beneficial

Strong leadership and interpersonal skills

Proficient in Microsoft Office and hotel management systems (e.g. Opera, ESS)

Able to work flexible hours and stand for extended periods

Desired Attributes :

Committed to service excellence and guest satisfaction

Calm, composed, and solutions-driven under pressure

Confident leading small operational teams

High attention to detail and a proactive approach

Emotionally mature and professional at all times

This is a fantastic opportunity for an experienced hospitality professional looking to grow their career in a luxurious and refined setting. Interested candidates are encouraged to submit their CVs to apply.