Hotel General Manager - Knysna

C & G Hospitality Recruitment T/A Hotelrecruiters; George; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading hotel recruitment agency in South Africa seeks a General Manager to oversee all hotel operations and ensure seamless service delivery. The ideal candidate will have 5-6 years of GM experience in a large hotel, strong financial management skills, and a hospitality management diploma. Responsibilities include leading sales initiatives, managing budget and staff training, and enhancing guest relations. This role offers an opportunity to drive operational excellence and implement strategic growth initiatives.

Qualifications

• 5-6 years GM experience in a large hotel environment.
• Previous Rooms Division Management experience preferred.
• Own Vehicle & Valid driver license.
• Excellent costing and reporting skills.

Responsibilities

• Oversee all hotel operations for seamless service delivery.
• Develop and manage the hotel's budget and financial performance.
• Lead sales and marketing initiatives for revenue growth.
• Cultivate positive relationships with guests for satisfaction.
• Recruit and train hotel staff to maintain service standards.
• Maintain high standards of product and service quality.

Skills

Operational management

Financial management

Sales and marketing

Guest relations

Staff training and development

Quality control

Education

Hospitality Management Diploma

Matric Grade 12

Job description

Job Scope

1. Operations management: Oversee all hotel operations, including rooms division, food and beverage outlets, conference, spa and recreation facilities, housekeeping, maintenance, and security, to ensure efficient and seamless service delivery.
2. Financial management: Develop and manage the hotel’s budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets.
3. Sales and marketing: Constantly liaise with Head Office Sales & Marketing Departments in order to lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and cultivating relationships with corporate clients, travel agencies, and other stakeholders.
4. Guest relations: Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.
5. Staff training and development: Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture.
6. Quality control: Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel.

Minimum Requirements

• Minimum of 5-6 Years GM experience within a large hotel environment
• Previous Rooms Division Management experience preferred
• Hospitality Management Diploma
• Matric Grade 12
• Own Vehicle & Valid driver license
• Excellent costing and reporting skills