Hostel Manager

Aboriginal Hostels Limited; Gauteng; On-site; AUD 60,000 - 85,000; Full time

Job summary

A leading company dedicated to supporting First Nations peoples is seeking a Hostel Manager in Gauteng. You will oversee hostel operations and ensure an exceptional quality of service while managing a dedicated team. This role offers opportunities for growth within a supportive team environment.

Benefits

Competitive pay, including 15.4% superannuation

Generous leave entitlements

Opportunities for career growth and development

Shift penalties for after-hours work

Salary packaging options and additional benefits

Qualifications

• Experienced leader with strong operational and people management skills.
• Confident in engaging with stakeholders and supporting residents.
• Professional, detail-oriented, and committed to service improvement.

Responsibilities

• Oversee all aspects of hostel operations and building strong relationships with local stakeholders.
• Ensure high standards in service delivery, safety, and cleanliness.
• Provide staff management, including recruitment, induction, performance management, and training.

Skills

Operational management

People management

Stakeholder engagement

Customer service

Job description

Aboriginal Hostels Limited (AHL) is seeking a reliable and motivated Hostel Manager to join our team, supporting First Nations peoples across Australia by creating a safe, clean, and welcoming environment at our facilities and hostels.

This role offers an opportunity to be part of meaningful work that makes a positive impact. Please note that these positions may be used to fill future vacancies. Applicants assessed as suitable may be placed on a merit list and contacted later if relevant opportunities arise.

Key Responsibilities:

• Oversee all aspects of hostel operations, building strong relationships with local stakeholders to support First Nations residents.
• Ensure high standards in service delivery, safety, and cleanliness.
• Lead, support, and develop the hostel team, promoting continuous improvement.
• Maintain high hostel occupancy and exceptional service to residents.
• Work closely with the small hostel team to provide meals, ensure cleanliness, safety, and a welcoming environment.
• Ensure compliance with AHL policies and operational guidelines, reporting regularly to the Operations Management Team and liaising with AHL's National Office as needed.

Key Tasks:

• Support hostel teams with clear guidance on work expectations.
• Conduct quality assurance checks and address non-compliance issues.
• Support the achievement of AHL's goals and support residents' access to services.
• Create a culture of excellent customer service, ensuring guests feel welcome and culturally safe.
• Manage hostel operations per AHL's Operations Handbook, maintaining discretion and privacy.
• Provide staff management, including recruitment, induction, performance management, and training.
• Resolve resident issues promptly, respecting diversity and promoting positive experiences.

Candidate Profile:

• Experienced leader with strong operational and people management skills.
• Focus on delivering high-quality, person-centred services.
• Ability to build and lead effective teams in dynamic environments.
• Confident in engaging with stakeholders and supporting residents.
• Professional, detail-oriented, and committed to service improvement.

Requirements:

• Australian citizenship.
• Ability to obtain and maintain police check and Working with Children Check.

What We Offer:

• Competitive pay, including 15.4% superannuation and generous leave entitlements.
• Opportunities for career growth and development.
• Supportive, inclusive team environment.
• Shift penalties for after-hours, weekend, and public holiday work.
• Salary packaging options and additional benefits.

To apply, email your current Resume and completed Application Form by 11:59 pm AEST on Sunday, 8 June. Please include your name and the job reference (VN) in the email subject.