Hospitality Operations Manager 5 Game Lodge Hospitality

Divergent Recruit Pty; Gqeberha; On-site; ZAR 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is searching for an Executive Manager to oversee operations at a luxury game lodge. This role requires a seasoned professional with extensive experience in management and guest services, ensuring that high standards of hospitality are maintained. This full-time, live-in position offers a competitive salary and the opportunity to work within a dynamic and exciting environment.

Benefits

Live-in accommodation

Competitive salary

Qualifications

• Matric required.
• Minimum 8 years senior management experience at 5-star luxury property.
• 5 years in game reserve environment required.

Responsibilities

• Develop and implement strategic hospitality plans.
• Ensure outstanding guest experiences across lodges.
• Manage HR and training initiatives.

Skills

Communication

Leadership

Operational Efficiency

Problem-Solving

Attention to Detail

Service Excellence

Education

Degree / Diploma in Hotel Management

Tools

GAAP

OPERA

MS Office

Job description

PATERSON EASTERN CAPE

MINIMUM ESSENTIAL QUALIFICATIONS :

• Matric
• Degree / Diploma in Hotel Management or related field (ESSENTIAL)
• Minimum of 8 years senior management experience at a 5-star luxury property
• Minimum 5 years senior management experience in a game reserve environment
• Experience in guest service excellence, operational efficiency, financial & budget management

Manage and oversee lodge staff, HSE regulations, HR, training & development initiatives, IT & technology solutions.

• Highly experienced with lodge/hotel-specific software (GAAP / OPERA etc.)
• Proficient in all MS Office packages, with advanced MS Excel skills
• Willing to accept a live-in position (excluding meals)
• Own reliable vehicle

Submit your CV in MS Word format along with supporting documents to the specified contact. Contact Zurika directly to discuss this opportunity.

In accordance with the POPI Act 4 of 2013 :

All candidate personal information is treated confidentially. If you are not shortlisted, your information will be retained for 12 months for future opportunities, with your consent. To withdraw your information, instruct us to remove it from our database, in accordance with POPIA guidelines.

Duties & Responsibilities

Skills & Knowledge Required :

• Exceptional communication and reporting skills (written & verbal)
• Excellent interpersonal, relationship-building, and leadership skills
• Proficient with lodge/hotel-specific software (GAAP / OPERA etc.)
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
• Situation analysis and problem-solving skills
• Accuracy, punctuality, and attention to detail
• High regard for efficiency and service delivery
• Ability to work effectively under pressure
• Ability to prioritize and manage tasks
• Drive for innovation and continuous improvement
• Deadline-oriented with multitasking ability
• Good planning and organizational skills
• Professional, deadline-driven, self-motivated, organized, disciplined work ethic

Key Performance Areas and Responsibilities :

• Develop and implement strategic plans for hospitality operations
• Ensure outstanding guest experiences and service quality across all lodges
• Provide leadership and foster collaboration among departments for operational excellence
• Manage lodge and hospitality teams to maintain high standards
• Develop budgets, control costs, and manage financial performance
• Ensure compliance with health, safety, and security regulations
• Oversee HR, training, and development initiatives in hospitality
• Implement IT systems, technology solutions, and support services effectively
• Support hospitality-related projects, including lodge refurbishments and special initiatives

Desired Experience & Qualifications

• Matric
• Degree / Diploma in Hotel Management or related field (ESSENTIAL)
• Minimum 8 years senior management at a 5-star luxury property
• Minimum 5 years senior management in a game reserve environment
• Experience in guest service, operational efficiency, financial management, and budgeting

Manage and oversee lodge staff, HSE regulations, HR, training & development initiatives, IT & technology solutions.

• Highly experienced with lodge/hotel-specific software (GAAP / OPERA etc.)
• Proficient in all MS Office packages with advanced Excel skills
• Willing to accept a live-in position (excluding meals)
• Own reliable vehicle

Package & Remuneration

Executive management position with a top salary on offer. Live-in position based at an international game lodge for international guests. Candidates willing to relocate to Paterson, Eastern Cape, will be considered.

Interested candidates with management experience in hospitality, restaurant, food service, event planning, or related fields are encouraged to apply.

Employment Type : Full-Time

Vacancy : 1