Hospitality Operations Manager

Headhunters; Paterson; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player in the hospitality sector is on the lookout for a highly professional Hospitality Operations Manager. This role requires a seasoned leader with a strong background in 5-star luxury properties, particularly within game reserves. The successful candidate will be responsible for enhancing guest experiences, optimizing operational efficiency, and managing financial performance across the establishment. This dynamic position offers the opportunity to lead a dedicated team and drive innovation in a high-pressure environment. If you're passionate about hospitality and ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

• 8+ years of senior management experience in a 5-star luxury property.
• Proven track record in guest service excellence and financial management.

Responsibilities

• Develop and implement strategic plans for hospitality operations.
• Ensure outstanding guest experiences and service quality across all lodges.

Skills

Leadership Skills

Guest Service Excellence

Operational Efficiency

Financial Management

Problem-Solving

Attention to Detail

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Microsoft Office

Lodge/Hotel-Specific Software

Job description

TOP VACANCY ALERT - HOSPITALITY SECTOR

Our client, a 5 star Hospitality establishment, based near Paterson (Eastern Cape) is seeking to appoint an experienced and highly professional Hospitality Operations Manager to their dynamic team.

Specific 5 star experience (preferably at a Game Reserve), 5 years in a SENIOR management role (GM, Hospitality Manager or equivalent), and experience in a game reserve hospitality, secures!

Note : Live in position and salary commensurate with experience.

Requirements:

• Qualification: Degree or diploma in hotel management or a related field.
• Minimum of 8 years’ senior management experience at a 5-star luxury property of which at least 5 years should be in a game reserve environment.
• Proven experience in guest service excellence, operational efficiency, and financial management.
• Proficiency in Microsoft Office and lodge/hotel-specific software.
• Exceptional leadership and management skills.
• High attention to detail and commitment to service excellence.
• Ability to work in a dynamic, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Ability to drive innovation and continuous improvement.

Responsibilities and expectations but not limited to:

• Develop and implement strategic plans for hospitality operations.
• Ensure outstanding guest experiences and service quality across all lodges.
• Provide leadership to other departments and foster cross-department collaboration to ensure operational excellence.
• Manage and oversee lodge and hospitality teams to maintain high standards.
• Develop budgets, control costs, and manage financial performance for the hospitality departments.
• Optimize processes to ensure compliance with health, safety, and security regulations.
• Oversee the hospitality departments’ HR as well as training and development initiatives and needs.
• Initiate and drive the implementation of IT systems, technology solutions, and other support services, ensuring they are executed effectively by the responsible teams.
• Support and collaborate on all hospitality-related projects, such as lodge refurbishments and special initiatives, ensuring alignment with operational and guest experience standards.

If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.