Hospitality Manager

Hire Resolve; Welkom; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-established guesthouse is seeking a highly skilled hospitality manager to oversee operations across two locations. Responsibilities include managing guest relations, staff, and ensuring high service standards. The ideal candidate will have a hospitality diploma and significant experience in a similar role, with proficiency in relevant software and strong leadership skills.

Benefits

Access to a company vehicle

Live-in position available

Qualifications

• Minimum of 5 years experience in a similar role.
• Strong leadership and operational skills.
• Ability to manage budgets and staff effectively.

Responsibilities

• Oversee daily operations including guest relations, housekeeping, and breakfast service.
• Manage staff scheduling and ensure high standards of service.
• Handle guest complaints and manage online reviews.

Skills

Proficiency in MS Office

Social Media Management

Guest Relations

Education

Hospitality Diploma or Degree

Matric with above-average pass

Tools

Nightsbridge

Job description

Hire Resolve's client, a well-established guesthouse, is seeking a highly skilled hospitality manager responsible for managing all aspects of two guest houses. This includes breakfast service, handling reservations, managing guest check-ins and check-outs, and providing support across all operational areas.

Responsibilities:

• Oversee construction, fitting, and finalization phases.
• Lead a small team to ensure a high standard of service.
• Oversee daily operations: guest relations, housekeeping, breakfast service, maintenance, sales, and marketing, including social media.
• Utilize Nightsbridge software for bookings, check-ins, check-outs, and invoicing.
• Ensure guest rooms meet the highest cleanliness and comfort standards.
• Manage inventory, stock, and report necessary maintenance work.
• Handle guest complaints efficiently and manage online reviews.
• Oversee accounting duties, including daily cash-up, petty cash, and monthly reconciliation.
• Manage staff scheduling and rostering, ensuring accurate payroll submission.
• Understand and manage budgets; report monthly on financial performance.
• Motivate staff, maintain relations, schedule duties, and provide ongoing training.
• Collaborate with owners to enhance operational efficiency and guest experience.

Requirements:

• Hospitality Diploma or Degree.
• Matric with above-average pass.
• Minimum of 5 years experience in a similar role.
• Proficiency in MS Office, email, social media, and Nightsbridge.

Benefits:

• Access to a company vehicle.
• Position can be live-in or require staying over when necessary.

How to Apply:

Contact Hire Resolve for your next career move. The client offers a highly competitive salary based on experience.

Send your CV to: [Insert email or application link] or connect with Mischa Bornman via LinkedIn.

Alternatively, contact Hire Resolve directly. We will contact suitable candidates within 3 days. If not suitable, your CV will be kept on file for future opportunities.