Homeowners Insurance Claims Consultant

Absa Group; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Join Absa Group, a leading financial institution in Africa, as you play a pivotal role in claims management. This position focuses on assessing and processing claims while ensuring exceptional customer service and compliance with regulatory standards. Be part of a team dedicated to delivering inspiring, reliable services throughout Africa's growth journey.

Qualifications

• Strong background in claims management processes and customer service.
• FETC in Business or related field is essential.

Responsibilities

• Manage claims assessment and ensure adherence to processes.
• Handle customer interactions professionally.
• Support team performance and ensure compliance with standards.

Skills

Customer Experience

Claims Assessment

Compliance

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised